Platform

One platform.
Everything connected.

Six products, every phone-system feature your team expects, and a custom-integration workshop to connect whatever else you use. All one service. All one price.

The suite

Six products. One service. Every seat.

Not add-ons. Not upgrade tiers. Every product below is part of the standard Vocatech service. You turn them on when you want them.

How it all connects

One system of record. Six ways to use it.

When a call comes in, the same caller record surfaces in Callpop. The recording and AI summary land in Reports. The customer detail shows up in the Textdock space. Admins manage all of it from the Portal. Your CRM sees the outcome through Integrations.

Vocatech platform
BroadWorks. AI transcription. AI summaries. Bandwidth. Cisco.
Apps
Callpop
Textdock
Reports
Portal
Integrations
Caller context
In from your CRM
Call transcripts
Indexed across every product
Summaries + logs
Out to your systems
Every feature

Every feature your team needs. Already included.

We run on Cisco BroadWorks, the same platform Fortune 100 companies, governments, and hospitals use. You get the full feature set, without the enterprise price tag. Click any feature for the dedicated page.

Intelligence

AI that works on every call
Call recording
Server-side recording, studio-quality merged channels, 90-day retention standard.
AI transcription
Every recorded call transcribed by our AI on our own GPUs. Word-level searchable.
AI call summary
An AI-written paragraph on every call. Who called, what they needed, what was agreed.
Voicemail transcription
Every voicemail transcribed, emailed, and indexed. Read it in 5 seconds.
Spanish and more
Transcripts and summaries in the language the caller actually spoke.
Flagged-call detection
AI flags calls that need follow-up. Missed, escalated, or unresolved.

Messaging

SMS, WhatsApp, email, all unified
Business SMS
Your business number texts. MMS too. Inside Webex or via email bridge.
WhatsApp Business
Same business number on WhatsApp. Same Webex space.
Email-to-SMS bridge
Inbound texts arrive as email. Reply to the email, reply goes out as SMS.
10DLC compliance
Brand registration, campaign registration, throughput. Vocatech does all of it.
Auto-response after hours
Texts outside business hours get an automatic acknowledgement.
Shared inboxes
Multiple teammates see and reply. No personal cell numbers shared.

On-call experience

What happens while the phone rings
Desktop caller popup
Callpop on Windows shows caller context before the third ring.
CRM integration on incoming
Salesforce, QuickBooks, HubSpot, Zoho, HHAeXchange links in the popup.
Multi-contact navigation
One number, multiple records? Flip through 1-of-N with arrow keys.
Hold, transfer, park
Standard BroadWorks call control from every device.
Music on hold
Upload your own. Different tracks per department.
Busy-lamp field
See who is on a call before you transfer.

Apps and devices

Calls on every device
Webex desktop
Windows, macOS, and Linux. Full calling, messaging, and meetings.
Webex mobile
iOS and Android. Same experience, same extension.
HD video meetings
Up to a thousand participants. Breakout rooms, polls, whiteboarding.
AI noise removal
Cisco silences dogs, typing, sirens, and the coffee shop behind the caller.
Vidcast (async video)
Record your screen or camera. Share a link. Loom-style, included.
Desk phones
Cisco, Polycom, Yealink, Grandstream. Zero-touch provisioning.

Admin and data

Running the system
Admin Portal
The control room. Extensions, voice modules, phones, integrations.
Live dashboards
Live calls bar, call volume over time, queue stats. Real-time.
Audit log
Every admin action logged. Who changed what, when.
Role-based access
Admin, team manager, accounting. Fine-grained per capability.
Custom integrations
Pull data from your CRM in, push call logs and summaries out.
MSP multi-company
Manage multiple companies from one login. Per-company scoping.
Uniquely Vocatech

What we do that nobody else does.

The BroadWorks features above are standard. Everyone who resells BroadWorks ships them. What sets us apart is what we put on top: a desktop popup with a caller-history window and AI summaries. A messaging product that lives inside Webex spaces. A Reports view with AI transcription on our own GPUs instead of a third-party queue. An integration shop that builds custom connectors for pennies. An admin portal that lets you change anything in real time without opening a ticket.

We build the parts that matter to the user experience, and we keep the reliability of the big carrier underneath.

See how it fits your team.

A real person walks you through every piece. No demo-ware, no slide deck. Your actual phone system, live.