The platform
One platform.Everything connected.
A business phone service with carrier-grade calling underneath and our own software on top. Eight parts, six of them in every seat, the AI Agent and a fax line priced on their own, and every calling feature switched on from the first seat.
Eight parts, one service.
Six come with every seat. The AI Agent is priced by the line and the minute, and a fax line is an add-on. Each has a page of its own.
One call,from the first ring to your own system.
The same caller record travels the whole way, and every step is one you set in the portal.
- 01
The number
Your main number, a direct number, or a toll-free number rings on the carrier-grade platform underneath.
- 02
The menu
The auto attendant answers with your greeting, on your schedule, and sends the caller by the key they press.
- 03
The group
A hunt group rings the desks in the order you set, or a queue holds the caller with music until someone is free.
- 04
The desk
Callpop shows who is calling before the phone is picked up. When nobody can, the AI Agent takes the message.
- 05
The record
The call is recorded on our own server, transcribed and summarized, and lands in Reports with its whole journey.
- 06
Your system
A webhook tells your software the call ended and the summary is ready, and the API hands it the rest.
Every feature, already included.
The calling runs on a carrier-grade platform with every premium feature switched on, for every seat. Each line below opens the page that explains it.
Calling and routing
- Auto attendantsOpen, closed and holiday menus, with greetings typed, recorded or uploaded.
- Hunt groupsRing everyone, ring in turn, or round robin, then overflow where you say.
- Call queuesAgents sign in and out, hold music in parts, an email when the queue backs up.
- Schedules and holidaysReusable schedules attached to any menu, forward or group.
- Call forwardingAlways, when busy, on no answer, or by caller and time, per seat.
On every seat
- Office AnywhereYour cell rings with your extension over the regular cellular signal.
- Simultaneous and sequential ringSeveral phones at once, or one after the other, on a schedule if you like.
- Park, pickup and barge-inPark a call, pick up a ringing colleague, join a call that needs you.
- Busy lamp fieldSee who is already on a call before you transfer a caller to them.
- Caller ID per seatThe number a seat calls out as, picked from the list you allow.
Voicemail and recording
- Voicemail to emailThe message arrives in your inbox as audio, or stays on the phone, your choice.
- Call recordingBoth sides in one file, kept at least a year, switched on per seat or for all.
- Transcripts and AI summariesOn every recorded call, speakers labelled, most within minutes.
- Missed call emailAn email within seconds of any unanswered call, to whoever you list.
- Spanish and YiddishA call in another language gets an English version under its transcript.
Messaging and fax
- Business SMS and MMSFrom your business number, in Webex, the portal or email.
- WhatsAppOn the same business number, in the same space as the texts.
- Group texts and the auto replyUp to ten people in one thread, and an automatic reply on a schedule.
- Registration filed by usThe carrier registration every texting business needs, from your details.
- Virtual faxA fax line that lands in your email and sends from it or the portal.
Devices and numbers
- The Webex appCalling, messaging and meetings on desktop and mobile, with your number inside.
- Poly and Yealink desk phonesPoint a phone at us and it sets itself up, with your directory on its keys.
- Paging and door phonesOverhead paging and a door station that rings the desks you choose.
- Number portingYour numbers come over at no charge, on a weekday you pick.
- Additional and toll-free numbersA second line for a department, a brand, or a toll-free front door.
Admin and data
- The portalEvery setting above, changed by you in any browser and live in seconds.
- Logins and scopeEach login sees the areas you allow, down to a department or a queue.
- Billing in the portalEvery invoice, a statement with every payment, and a secure pay link.
- The HIPAA agreementAccepted online at no charge, with an access log kept six years.
- The API and webhooksEvery call, text and fax, in your own software, in every seat.
What we build,and what we leave to the carrier.
The calling features above are standard. Every provider on a carrier-grade platform ships them, and so do we, with every one switched on from the first seat. What sets us apart is what we put on top. A desktop popup with the caller’s history and the AI summaries. Texting that lives inside Webex spaces. A Reports page with a transcript and a summary on every recorded call. An AI agent that answers when nobody can and hands the caller to a person. A public API and webhooks so your own developer connects what you use. A portal that lets you change anything in real time without opening a ticket.
We build the parts that matter to the person on the phone, and we keep the reliability of the big carrier underneath.
What offices askabout the platform first.
“Is it one bill?”
Yes. One invoice a month with the seats, any add-on lines and any usage, and the telecom taxes and fees already inside the seat price. In New York the sales tax is the only separate line.
“Can we keep our phones?”
Any Poly phone and the popular Yealink models come over and set themselves up when you point them at us. New Poly phones ship configured, and a desk without a phone uses the Webex app.
“What is not included?”
A fax line, additional numbers, paging and intercom, and the AI Agent are priced on their own, and usage like toll-free minutes, international calling and mass texting is metered. The pricing page lists every one.
“Do the parts work together?”
They are one system. The same contacts name the caller in Callpop, in Reports, in the AI Agent and on the desk phones, every call lands in the same Reports, and the portal sets all of it.
“What about HIPAA?”
The Business Associate Agreement is on the portal’s Compliance page. An authorized person accepts it there at no charge, and the page names the channels to keep off, texting among them.
“Can we start with one seat?”
Yes. One seat is an account, at the same price as the fiftieth, with every feature in it. Seats are added or removed as the office changes, with no setup fee and no contract.
See how it fits your team.
A person walks you through every piece on a Webex call, on your own numbers. No slide deck. One price, month to month, every feature in it.