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Platform · Textdock

SMS and WhatsApp, inside Webex.

A Webex space for every customer. Your team writes in the space, and the customer gets a text or a WhatsApp message from your business number, with your name on it. Textdock is part of Vocatech phone service, on your Vocatech numbers, in every seat.

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Included in every seat
What it does

Your number texts.

Eight things on the numbers you already have. None of them is a second app, and none of them needs a personal cell.

A space per customer

A Webex space for each outside number, with the people you choose in it. Files, mentions and search work as in any space.

SMS and WhatsApp

A picture or a file rides along. A WhatsApp conversation runs in the same kind of space, marked WhatsApp, one to one.

The Messaging page

The same conversations in a browser, every number whatever its road, for anyone you allow on the number. Nothing to install.

By email

A text arrives as an email with its reply address, and your reply goes out as the text, from the registered address only.

Group texts

One business number and up to ten outside numbers in one thread. Adding or removing a person starts a new group.

The automatic reply

Your words, per number, on a schedule of dates, once per sender per cooldown. Never to a person who texted STOP.

Signed by name

A reply can end with the sender’s name, so the customer knows who wrote back and the number stays the business’s.

Mass texting

One message to a contact list, each person in their own conversation, the count and the cost first. On request, metered.

Where a text is worked

Five screens, one conversation.

Every road carries SMS, MMS and WhatsApp. Each number runs on one road, your choice, and the portal keeps every conversation whatever the road.

In Webex

Texting, where the team already is.

Every conversation is a Webex space. The Textdock panel starts one or finds one.

  • One space per outside number, with the members you choose.
  • Start one from the panel, SMS or WhatsApp, from the number you pick.
  • Find an old one by name, number or how recent, and rename or close it.
  • On a phone or a tablet, the same spaces in the Webex app.
The Messaging page

Every conversation, in any browser.

The portal’s Messaging page carries every number, whatever road its texts take.

  • Texts, group texts and WhatsApp, with up to ten attachments a message.
  • New conversations, templates, the automatic reply and a mass text.
  • Unread marks kept per login, on every computer you sign in on.
  • A team without Webex works every number from this page alone.
By email

A thread in your inbox, a text on their phone.

On the email road, texts and WhatsApp messages arrive as emails with a reply address.

  • A reply to the thread goes out as the text, from the registered address only.
  • Your signature and the quoted history are stripped before it leaves.
  • Start a new conversation from the helper at vocatech.com/text.
  • One address per number, and one-on-one only.
A number

Each number, set on its own page.

The road, who is on it, the signature and the automatic reply, per number, in Textdock.

  • Webex, email or the API, and the people who get its texts in Webex.
  • Sent by name on, so every reply carries who wrote it.
  • The automatic reply with its words, its dates and its cooldown.
  • A login sees only the numbers it is given.
The Textdock page

The paperwork, the limits and the lists.

One portal page shows what we filed, what is connected and what each number can do.

  • The registration we file, with receiving open from day one.
  • Webex and WhatsApp connected, each on its own tab.
  • One blocked list for the whole company, on every road.
  • The texting limit, counted on what your people and systems send.
What offices use it for

The same number, a different conversation in every office.

Every one of these is Textdock as it ships, on the office’s own number, with the road the office picked.

Retail

The order desk

A customer texts the store’s number about an order, the whole desk sees it in one space, and the reply goes back from the same number with the clerk’s name on it. A photo rides along.

Real estate

The tenant line

A tenant texts a photo of the leak, the super and the manager are in the thread, and the automatic reply covers the weekend with the office’s own words, dated to end on Monday.

Home care

The shift change

A coordinator texts a shift change to up to ten aides in one group text, every reply lands in the same thread, and the agency’s number stays the number, not anyone’s cell.

Healthcare

The front desk

The desk texts directions, hours and a reminder to call, never a patient’s details, since texting sits outside the agreement that covers the calls. WhatsApp stays off on a HIPAA account.

Community

The reminder

A reminder to the member list goes out from the office’s number as a mass text, on request, the count shown first, and every reply lands as its own conversation for the office.

Accounting

The client who lives in email

A client texts the firm, the partner answers from the email thread, the reply reaches the client as a text, and the firm’s signature never leaves the office with it.

Why it is different

Your own number, in the tools you have.

Most texting products are an app on the side with a number of their own. Ours texts from the number that rings, where the team already works.

The usual way

A texting app on the side.

  • A separate app with its own inbox and its own login.
  • A texting number that is not your phone number.
  • A personal cell for the customer who texts back.
  • The registration left to you, and sending refused until it is done.
  • A texting plan per user, billed on top.
The Vocatech way

Your number texts.

  • Your business number texts, the same one that rings.
  • Worked in Webex, in the portal or by email, your pick per number.
  • Every text kept, and in Reports beside the calls.
  • The registration filed by us, from your details.
  • In every seat, metered only for mass and API texting.
How it starts

Three steps, and your number texts back.

The paperwork is ours and the choices are yours. A person sets it up with you on a Webex call, on your own numbers.

  1. 01

    We file the registration

    Carriers require every texting business to register. We file it from your details. Receiving works from day one, sending when the registry approves.

  2. 02

    Pick the road per number

    Webex, the portal or email, and who is on the number. A signature, a template list and the automatic reply, each set once in Textdock.

  3. 03

    Text from your number

    The first text to a new recipient carries the opt-in notice. Every text since sits in the space, on the page and in Reports beside the calls.

Straight answers

What offices ask about texting first.

“We already use Webex. Can we add Textdock to it?”

Textdock texts from a Vocatech business number, so it comes with Vocatech phone service rather than on its own. Every seat comes with Webex, and Textdock runs inside it, on a desktop, a phone or a tablet.

“Does the whole team see every text?”

The people on a number see its conversations. Each number has the people allowed on it and its default members, a space can be renamed, searched or closed, and a login sees only the numbers it is given.

“Can customers text our main number?”

Yes. Your main number texts, a person’s direct number texts, and any number you add can too. Each runs on one road, Webex, email or the API, and the Messaging page carries them all.

“What about WhatsApp?”

WhatsApp runs on your business number through Meta’s own sign-up, from a link we send you. A WhatsApp conversation lands where the number’s texts land, one to one, and is not offered on a HIPAA account.

“Why did a text not go out?”

The reason shows in the thread in plain words, from the carrier’s own code. Most often the number’s registration is still pending, the recipient asked to stop, or the number cannot receive texts.

“Is texting covered by HIPAA?”

No. Texting and WhatsApp are outside the Business Associate Agreement, and nothing on our side can bring them in: a text crosses the carriers unencrypted and WhatsApp has no HIPAA coverage from Meta. The portal’s Compliance page lists the channels to keep off for patient information. WhatsApp is off on a HIPAA account.

“Can we send pictures and files?”

Yes. A picture or a file rides with a text or a WhatsApp message, up to ten on the Messaging page, one per message in Webex. An oversized picture is compressed first, and every file is kept for good.

“How many texts can we send?”

Your people and your systems can send 50 an hour and 150 a day across your numbers, raised to 100 and 300 when you ask. A text runs to 1,600 characters, and the automatic replies do not count.

“Can our own software text?”

Yes. Your system sends and receives through the public API and webhooks, and the replies land in the same space or inbox your team watches. Past the included allowance, a metered key carries the volume.

“What is a mass text?”

One message to a contact list from the Messaging page, each person in their own conversation, the count and the cost shown first, in office hours only. Switched on when you ask, and metered per message.

One service, eight parts. Everything on this page runs on the same phone system, is set in the same portal, and lands in the same Reports.

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Included in every seat

Text from your own number.

A person turns texting on for your numbers, files the registration, and shows you the space on a Webex call.

$29.95 per seat per month, every feature in every seat, month to month, no contract. Add-ons and usage

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