Every part of the platform, documented. 69 articles across 12 sections. If the answer is not here, a real person picks up the phone.
Your first days with Vocatech: what you get, porting your numbers, going live, and the first invoice.
Picking, setting up, and living with the phones on your desks, plus headsets, paging and door phones.
Installing the app, calls, messaging and meetings on desktop, phone and tablet, and the common fixes.
The desktop popup that tells you who is calling before you pick up, and where its names come from.
Adding people, logins and passwords, voicemail, forwarding, ringing your cell, and missed-call alerts.
Auto attendants, hunt groups, call centers, schedules, holidays, greetings, and blocking a caller.
The live view, every call's journey, missed calls, AI summaries, email reports, and recordings.
SMS, MMS and WhatsApp on your business number, in Webex, the portal, or email, and why a text failed.
Virtual fax by email and from the portal, and when a real fax machine or alarm line needs analog.
Navigating the portal, logins, invoices, payment, billing cycle, HIPAA, extra numbers, and leaving.
The API, webhooks, MCP for AI agents, contacts and caller names, and texting from your own software.
Phones that will not register, bad audio, stuck ports, Spam Likely labels, and emails that stopped.
The help center covers the common ground. For anything specific to your setup, call us. A real person picks up and usually has an answer in minutes. A message from the contact page opens a ticket with our team.