Live calls, full history, recordings, transcripts, and AI summaries. All in one view. Your team never has to dig for what happened on a call again.
The live calls bar updates in real time via server-sent events. See who is talking, who is ringing, and who is on hold across your entire team.
When your CRM, accounting, or custom tools are connected, each live call shows caller context instantly. Company name, contact details, case manager, account status, or any custom field your team needs. QuickBooks, Salesforce, or your own custom system. Your team sees the full picture before they answer.
Four tiles summarize your activity for any range. Total volume, incoming versus outgoing, and most critically the missed calls with voicemail and unreturned counts.
Vocatech doesn't just count missed calls. It tracks which ones were never returned. If a customer called and nobody called them back, you'll know. No lead falls through the cracks, no customer issue goes unresolved. This is one of the most requested features by businesses that take their call handling seriously.
Every call gets logged with caller ID, timestamps, duration, and full routing. Search, filter, export to CSV, or expand any row to see the full call journey.
Click any phone number in the call log to instantly pull up every previous call from that number. See the full history, who handled each call, and the AI summary for each conversation.
Expand any call to see which auto attendant handled it, what the caller pressed, who answered, and how long each segment lasted. Then play the recording, read the AI summary, and view the full transcript.
Support call discussing updating phone scripts and coordinating call forwarding procedures. The caller requested changes to their auto attendant greeting and confirmed new after-hours routing to mobile. Agent committed to updating the greeting by end of week and sending the revised call flow diagram.
Thanks for calling Vocatech, this is Jacob, how can I help. Hi Jacob, we need to update our auto attendant greeting, the current one is still mentioning our old office hours. Got it, I can help with that, what are your new hours. Weekdays eight to six, after six calls should roll to my mobile, and the weekend recording stays the same. Perfect, I will have the new greeting recorded and pushed to your auto attendant by Friday. I will also send you the updated call flow diagram so your team has a copy. That works, one more thing, can you confirm the after-hours routing is tied to the main line and the sales number both. Yes, both lines will route through the same schedule, and I will include the sales line in the updated flow diagram so you can see it.
Transcribed by our AI on our own GPUs, right after the call ends. Every word, searchable across your history.
Pin the sections that matter. Charts, per-extension stats, AI summaries, call notes. Toggle them on or off. Set your default view so Reports opens exactly the way you want.
SMS and WhatsApp messages from the same person appear in the call report right next to the calls. No switching between apps. No copy-pasting numbers into your CRM. One place. Everything that happened with that customer, in order.
Everything on this page is part of the same Vocatech service. Nothing on it is an upgrade tier. Nothing on it is a premium add-on.