Vocatech
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Platform · Reports

Every call logged, searchable, summarized.

Live calls as they happen, every call with its journey, the recording, a transcript and an AI summary on every recorded call, the texts beside the calls, and the missed calls nobody called back. One page in the portal, in every seat.

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Included in every seat
What it does

Every call, written down.

Eight things on one page. None of them is a tier, and none of them is switched on for a fee.

The live view

Talking, waiting, holding and ringing across the office, as it happens. Shown when live events are on for your company.

The journey of every call

Which menu answered, the key pressed, which group rang, who picked up, how long each step took, and where a caller gave up.

Recording

Every recorded call kept at least a year, both sides in one file, in the journey. On the extensions you switch on, or the whole company.

Transcript and summary

Speakers labelled, holds marked, a summary with a score, most within minutes. A call in Spanish or Yiddish gets an English version.

The unreturned calls

A missed call stays on the list until somebody calls the number back, so a caller nobody got to is never lost in the log.

Ask AI, in beta

Ask in plain words why a call went where it did, or who said what. It searches your own transcripts and nothing else.

Statistics

Calls per menu, group, queue and person, and a call center’s agents with what each handled. A number opens the callers behind it.

Email reports

A daily or weekly email of the calls of the people you choose, with a spreadsheet attached. The unreturned calls on their own.

The Reports page

One page, five ways to read it.

The same page, filtered by what you need this minute. Every view follows the login, so a manager sees their department and a reports-only login sees reports and nothing else.

Live

Who is on the phone, right now.

The live strip at the top of Reports, updated as it happens.

  • Talking, waiting, holding and ringing, across the whole office.
  • Which menu or queue each caller is in, and for how long.
  • The day’s tiles under it, with the talk time.
  • Shown when live events are on for your company.
Journey

The whole story of one call.

Open any row and the call is there from the first ring to the last word.

  • Every leg in order, the menu, the key, the group, the agent, the person.
  • How long each step took, and where a caller gave up.
  • Whose phones rang, in what order, and who answered.
  • The recording, both sides in one file, played in place.
Transcript

Written down within minutes.

Every recorded call gets a transcript and a summary, the agent’s leg included.

  • Speakers labelled, and holds marked with how long.
  • A summary with who called, what they needed, what was agreed.
  • A score from one to ten, and a red call flagged.
  • Spanish and Yiddish calls with an English version under them.
Unreturned

The missed calls nobody got to.

The Unreturned tile counts the callers still waiting for a call back.

  • A missed call stays on the list until somebody calls the number back.
  • A voicemail plays in place, with its summary.
  • A reports-only login can work the list all day.
  • Its own email report, daily or weekly, with nothing else in it.
Statistics

Every menu, group and person, by the numbers.

The breakdown under the tiles, with the callers behind any number one click away.

  • Calls per auto attendant, hunt group, call center and person.
  • A call center’s agents, what each handled, and their talk time.
  • By the hour, the day, the duration, the number or the person.
  • A chart of the volume across the range you picked.
What offices use it for

The same page, a different question in every office.

Every one of these is the Reports page as it ships, with a login shaped for the person asking.

Home care

The unreturned list

The coordinator opens the Unreturned tile at nine and calls each number back. The list empties call by call, a voicemail plays in place, and a caller nobody reached is never lost in the log.

Healthcare

The access log

Every play of a recording and every read of a transcript is written to the account’s access log and kept six years, so the practice can show who heard a patient’s call and when.

Retail

Where callers give up

The journey shows the key or the queue where callers hang up, the statistics show the hour it happens most, and Ask AI says what callers who got through wanted, so the menu gets fixed.

Insurance

The call, word for word

A dispute about what was said is settled by the transcript and the recording, both sides in one file, kept at least a year. The summary says what was agreed before anyone presses play.

Accounting

Tax season by the hour

The statistics show the calls per person and per hour across the season, so the busiest hour gets another desk on it, and the missed count in the weekly email shows that it worked.

Real estate

A login for the manager

A reports-only login for the manager sees one building’s calls and nothing else, plays a recording only with that one permission, and gets the daily email for those lines alone.

Why it is different

A log is not a record.

Most phone systems hand you a call log a day late. Ours writes the call down while you are still on it.

The usual way

A call log from the carrier.

  • A list of numbers and durations, nothing about the menu or the queue.
  • Recording on a higher tier, transcripts an add-on per user.
  • A summary you write yourself, if you had time to listen.
  • Missed calls in the log, with nobody owning them.
  • A report when you ask the provider for one.
The Vocatech way

Every call written down.

  • The journey of every call, menu, key, group and person, in order.
  • Recording, transcript and summary in every seat, no tier.
  • A summary with a score, within minutes, by itself.
  • The unreturned calls on their own list until somebody calls back.
  • A daily or weekly email with a spreadsheet, set by you.
How it starts

Three steps, and the first call is on the record.

Recording and transcription are switches, not projects. A person sets them with you on a Webex call, on your own account.

  1. 01

    Switch recording on

    Ask us for the extensions you want recorded, or turn the company policy on in Settings yourself. Transcription is one switch beside it.

  2. 02

    Give the logins

    A reports-only login for the manager, a scope per department, and the three permissions, play, summary and transcript, given one by one.

  3. 03

    Open Reports

    The live view, the day’s calls and the unreturned list are there the same hour, and the email reports start on the day you set them.

Straight answers

What offices ask about Reports first.

“How long are recordings kept?”

At least a year, on our own recording server. Reports has no delete button on purpose. To remove a recording, the account owner emails the office and names the calls.

“Is every call recorded?”

Only on the extensions you switch on. We switch a named extension on when you ask, or your administrator turns recording on for the whole company in Settings, which covers every new extension too.

“Do we have to tell callers?”

The recording notice is yours to give, and an auto attendant greeting is the usual place for it, typed or recorded in the portal. Our Voice and Recording policy says what we keep and for how long.

“How soon is the transcript there?”

The recording about ten seconds after the call ends, and the transcript and the summary within the hour, most within minutes. Nothing is switched on per call, and nothing is sent to be read by hand.

“Which languages does the transcript handle?”

English and Spanish, with Yiddish a best effort. A call in Spanish or Yiddish gets an English version under its transcript. Any other language is transcribed as well as the AI can, with no promise.

“Can a manager see only their department?”

Yes. A login’s scope limits the whole page, the live view, the calls, the statistics and the recordings, to the departments, queues or people you tick. Left empty, the login sees every call.

“Who can play a recording?”

Only a login given that permission. Playing a recording, reading a summary and reading a transcript are three separate permissions on a login, and every play and every read is written to the access log.

“What is in the email report?”

The calls of the people the row covers, summed into incoming, outgoing, missed and total, with a spreadsheet attached. Daily or weekly, all calls or the unreturned calls only, one email per row.

“Does Reports cost extra?”

No. Reports, recording, transcripts, summaries and Ask AI are part of every seat, with nothing to add on and no tier to climb. Every seat gets the same page, the first and the fiftieth.

“Can our own software read the calls?”

Yes. Every call with its journey, summary and transcript is on the public API, and a webhook fires the moment the summary is ready. The Integrations page has the details and the limits.

One service, eight parts. Everything on this page runs on the same phone system, is set in the same portal, and lands in the same Reports.

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Included in every seat

See Reports on your own calls.

A person shows you Reports on a Webex call, on your own numbers, and sets up the logins and the email reports the way you want.

$29.95 per seat per month, every feature in every seat, month to month, no contract. Add-ons and usage

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