Product Updates
The latest features and improvements to the Vocatech platform
March 2026
March 17, 2026
Unified Messaging View in Reports
SMS and WhatsApp messages are now integrated directly into the Reports page. View all your messaging activity alongside call data in one place.
- Conversation-style message view with threaded replies
- Inline photo and media previews
- SMS and WhatsApp message counts in dashboard tiles
- Toggle between Calling and Messaging views with one click
March 17, 2026
Redesigned Reports Dashboard
The reports dashboard has been refreshed with a consolidated layout that puts everything in view without scrolling.
- Stat tiles always display voicemail, unreturned, and talk-time counts
- Flip panel to switch between Chart and Activity Breakdown
- Breakdown shows all call types for a consistent layout
- Live call bar consolidates active calls, stats, and contacts
- Outgoing unanswered calls highlighted with a red indicator
March 17, 2026
AI Summary Caching and Audio Streaming
AI-generated call summaries are now cached for instant display. Recordings use HTML5 streaming so playback begins immediately without downloading the entire file.
March 16, 2026
Contacts API
The Public API now supports CRM-style contact management with full documentation.
- Retrieve contacts with filtering and pagination
- Create or update contacts in bulk
- Remove contacts
- List available custom fields
March 16, 2026
Contact Info on Live Calls
Live call rows now display CRM contact information directly on each active call. When multiple contacts match you can cycle through them with one click.
March 15, 2026
Message Attachments in API and Webhooks
API and webhook payloads now include message attachments such as MMS images and files, so your integrations can access the full message content.
March 14, 2026
Improved Call Recording Reliability
Several improvements to the call recording pipeline for more consistent results.
- Calls placed on hold are now recorded continuously
- Better handling of calls that end without a proper hangup signal
- Improved multi-channel audio alignment for clearer recordings
- Automatic monitoring to detect and flag alignment issues
March 13, 2026
Consolidated Live Call View
Live calls, integration contacts, and call details unified into one accordion panel. Everything shows in one place instead of separate sections, keeping your call history visible.
March 13, 2026
WhatsApp Webhook Support
Webhooks now deliver WhatsApp message events in addition to SMS and call events with signed delivery to your configured endpoints.
March 13, 2026
Smarter Call Transcription
Transcription quality improved for phone audio specifically.
- Upgraded AI model tuned for telephony audio
- Better voice detection to reduce false silence
- More accurate AI-generated call summaries
- Priority-based queue for high-priority groups
March 13, 2026
CRM Integration in Call Reports
Contact data now appears inline on call rows. See the matched name and company directly in your call history. Clickable avatars link to the full record.
March 12, 2026
Recording Playback Permissions
Recording playback now respects user-level restrictions. The Analysis and Export features also handle missing transcription data gracefully.
March 11, 2026
Inline Recording Player
Play call recordings directly within the report row without opening a separate window.
- Compact player embedded in each call row
- Seekable progress bar to jump to any point
- Adjustable playback speed with persistent setting
- One-click download
March 11, 2026
Google SSO Login
Sign in to the portal using your Google account. The redesigned login page features a clean card layout with one-click Google authentication.
March 11, 2026
Developer Guide and Restructured API
The Public API has been reorganized with a new developer guide.
- Getting-started guide with authentication walkthrough
- Endpoints restructured into industry-standard URLs
- Improved documentation with inline schemas
- Rate limiting with clear error responses
March 10, 2026
AI-Powered Voice Greeting Management
New AI-powered tools for managing voicemail and auto-attendant greetings.
- Text-to-Speech with 6 professional voices and preview
- One-click AI Format for natural-sounding speech
- Speech-to-Text to transcribe, edit, and regenerate audio
- Record greetings in browser or upload audio files
March 10, 2026
Messaging API
Send SMS messages programmatically with opt-out compliance and delivery tracking. Pair with message webhooks for complete two-way messaging.
March 10, 2026
Unreturned Call Tracking
More accurate and visible unreturned call tracking.
- Resolved calls now show when they were returned
- Live dashboard tile updates in real time
- Consistent tracking across all data pipelines
March 9, 2026
Voice Management Improvements
Multiple improvements across voice management pages.
- Do Not Disturb and Busy toggles now work reliably
- Call Forwarding Selective on all extension pages
- Greeting controls properly reflect selected recording type
- Holiday schedule management more reliable
March 8, 2026
Live Dashboard with Real-Time Streaming
The reports dashboard now receives live call updates instantly. Active calls appear and update without page refreshes.
March 8, 2026
Faster Call Processing
Call data processing now runs continuously, eliminating the previous 20-minute blackout during rebalancing.
March 6, 2026
Conference Call Support
Conference calls are now detected, tracked, and displayed in your call reports with all participant details.
March 4, 2026
Faster Webhook and Transcription Delivery
Webhooks and transcription notifications now use concurrent processing for significantly faster delivery to your endpoints.
March 4, 2026
Call Notification Controls
Toggle incoming call alerts and ringers on or off per device from the calling tab on mobile.
March 4, 2026
Improved Image Messages
Multiple images in a single message now appear together in a unified view on mobile.
March 4, 2026
Phone Number Sharing
Copy your phone number from your avatar or profile screen to quickly share your contact info on mobile.
March 4, 2026
Edit Saved Contacts
Rename contacts from your directory for better organization across all platforms.
March 4, 2026
iPad Menu Bar for Meetings
A new top-of-screen menu bar on iPad provides quick access to key features during meetings and calls.
March 3, 2026
Webhook Testing Tool
Send a test event to any webhook endpoint to verify connectivity and payload handling before going live.
February 2026
February 2026
Auto Language Detection in Meetings
The Webex app now automatically identifies spoken languages during meetings for more precise transcriptions and translations.
February 2026
Expanded Headset Support
Added support for Yealink and Shokz headsets with direct in-app controls on Windows.
