What shipped, in plain English. Big releases and real improvements, not every fix.
Turn on missed-call notifications for any extension in the portal. When a call rings through and nobody picks up, an email goes out with the caller's details so someone calls back.
Missed calls that chase you, not hide.
Reports access can now be scoped per user, right down to a department, a call center, or a handful of extensions. Each person opens Reports and sees only the calls that are theirs.
Everyone sees their business and nothing else.
Write the texts you send all day once and save them as templates for the whole company. Your team picks one instead of retyping the same reminder, and new conversations open in Webex automatically.
The same message, perfectly typed, in two clicks.
You can now run Yealink phones on your account, including the T4 desk series and the W70B cordless base. They set themselves up like our other phones, coworker status lights included.
More phone choices, including a budget-friendly cordless.
Call transcripts now display with clean formatting instead of a wall of text, and a Copy button grabs the whole thing in one click. Exports now include every transcription, complete.
A transcript you can paste anywhere, complete.
Calls in Yiddish are now detected automatically and routed to a stronger AI model suited to the language. We are rolling it out carefully, account by account, to keep the quality high.
Yiddish conversations transcribed the way they happened.
Calldock is a new panel that shows your calls live in the Webex sidebar, now in beta. Turn it on for your company in Settings, then enable it per person on their Apps tab.
A live view of calls without leaving Webex.
Save a default search, like your own two extensions or one customer's number. Every time you open Reports it starts from that view instead of everything, and it stays put through refreshes.
Your view ready without retyping it every morning.
If your office prefers transfers that send the caller directly to the destination, make that the default for one phone or the whole company. Nobody presses an extra button on every transfer again.
Transfers that work the way your team thinks.
The stats breakdown on Reports now includes an agent activity panel for your call centers. See what each agent handled and drill into a single person's day, with numbers that hold up.
Who took the calls, without exporting anything.
The portal now shows your whole WhatsApp setup: each sender's status, your business profile, and your approved message templates, all editable in place. New numbers connect directly through Meta in minutes.
WhatsApp run from the same portal as calls.
A pencil on the popup opens the contact form while the call is live, and the popup stays up while you type. Save a new caller in the moment, or update one you have.
A contact list that grows as you work.
The portal now has a Billing page with every invoice, ready to view or download as a PDF. Pay by card or bank transfer through a secure link, with a heads-up before a card expires.
Billing handled start to finish without calling us.
A new Greetings page lists every greeting and announcement across your account, including music on hold. Open any recording to play it, replace it, or see exactly which menus use it.
Change a greeting and know what it affects.
The portal login page now has a Microsoft button alongside Google. Companies can turn the same sign-in on for the Webex app, so your team uses the account they already have.
One account, fewer passwords, for the whole team.
If your work email runs on Google or Microsoft, use it to sign in to Callpop. There is no separate password to remember, and your sign-in survives restarts and updates.
One less password for everyone to manage.
Healthcare practices can accept a Business Associate Agreement online, switch the account into HIPAA mode, and see who viewed protected information. The portal flags settings that need attention, like voicemail sent to email.
Your HIPAA posture visible, documented, under control.
Faxes show up in the portal as PDFs you can read and send from your browser. Manage your fax numbers, control what rides along in email notices, and send up to 100 pages.
Every fax in one place, no machine.
Text-to-speech greetings can now be created in more languages, including Spanish. Pick the language and the AI button translates and polishes your text before it is read aloud to callers.
A proper greeting for every caller's language.
Received-fax emails now include a link to the fax in your portal. Turn on secure mode and the email arrives without the document attached, so the fax lives only in the portal.
Faxes in inboxes only when you choose.
POST /v1/faxes sends a fax from your own software, and status and history come back the same way. Webhook events fire as things happen, and documents download through the media endpoint.
Faxing wired straight into your own workflow.
There is now a Textdock section in the portal. See the status of your texting setup, view your numbers, and control where each one delivers, including which inboxes and Webex spaces get messages.
Your texting numbers managed next to everything else.
Calls that went through a ring group or call center can show the ring-by-ring story: whose phones rang, in what order, and who answered. One click on the call opens it.
The answer to why nobody picked up.
The portal now pushes your company directory to your desk phones automatically, refreshing every hour. New phones get it the moment they are set up, and you can preview the list anytime.
A directory that stays current on its own.
Company settings now include a default that turns call recording on for everyone. New users start recording from day one, and nobody can quietly switch it off along the way.
Every call recorded, guaranteed, with nothing to check.
Voicemail entries in Reports now load their AI summary automatically, the same way calls do. Skim the summary on each message instead of pressing play and listening through every one.
The gist of every voicemail without pressing play.
Oversized images are compressed automatically before they go out as picture messages, whether sent from the app or by email. No more photos bouncing back for being too big.
Photos that just send, every time.
The old permission grid is gone. When you add or edit a portal user you check off the areas they should see, like Reports, Faxing, or Billing, and they see exactly that.
The right access for each person in seconds.
Auto attendants, hunt groups, call centers, and extensions now open to a plain-English overview, with tabs for greetings, hours, routing, and voicemail. Extra features stay hidden until you turn them on.
Any setup readable at a glance, changeable fast.
Each user's page now shows their actual phones with model, status, and settings. Add a phone, remove one, or move it to a different person, and it reconfigures itself.
Desk changes handled without a support call.
A new home page greets you with today's call activity and your live calls in progress. A search box finds anything in your account: a person, a number, a greeting, a setting.
Your whole phone system two clicks away.
Your portal now has a dedicated Contacts page. Add people one at a time or import a whole list, and the same contacts power caller lookups across your entire account.
One shared address book, not scattered lists.
Callpop was rebuilt as a Windows app that shows who is calling before you pick up. The popup carries their details, CRM links, recent calls, and AI summaries, one click away.
Context on every caller before you say hello.
The site you are reading this on was rebuilt from the ground up. Every product got its own page, pricing is spelled out in full, and it loads fast on any device.
Answers about your system without calling us.
Callpop now keeps each caller's history: their past calls and the AI summary of every previous conversation. It all sits one click from the popup while the phone is still ringing.
The whole relationship on screen when calls ring.
The Voicemail and Unreturned filters on the Reports page now work together. One click shows exactly the callers who left a message and have not heard back from anyone yet.
A ready-made callback list for your morning.
Set an automatic reply on any of your numbers, with an end date so it shuts itself off. Your team still sees the whole exchange in the conversation or by email.
Customers get an answer when nobody is in.
The Reports page got a compact redesign. Your chart and stats share one panel, the old dropdowns became one-click toggles you can pin, and your view follows you to any computer.
More calls on screen with fewer clicks.
You used to click each call to request its summary. Now summaries load automatically after a call ends and stay saved, so scrolling through your day reads like a story.
A summary on every call, no clicking.
A single media endpoint returns the audio file for any recorded call, and the same endpoint serves message attachments. Point your own tools at it and pull whatever you need.
Recordings flowing into your own storage and tools.
Reports has a new Messages tab. Your texts and WhatsApp conversations appear in one place, laid out like a chat, with the pictures and attachments right there in the thread.
Calls and messages reviewed on one page.
With a custom integration, live calls on Reports now show the matching contact, with their company and email. The name is already on screen while the call is still ringing.
Who is on the line before pickup.
Create, list, and delete contacts from your own software, including custom fields and several numbers per contact. Synced contacts appear on the Callpop screen when those numbers call in.
Your customer list on every screen pop.
A single request sends a text message from your own software. Incoming texts and WhatsApp messages push to your webhook the moment they arrive, with attachments included in both directions.
Two-way texting built into your own systems.
Type what you want callers to hear and an AI voice reads it, polished and natural. It works for voicemail and every auto attendant menu, with a preview before you apply.
Professional greetings without recording a single word.