What shipped, in plain English. Big releases and real improvements, not every fix.
A caller asks to move an appointment, you click, and AI makes the change in your own system. Confirm it, tell them it is done, and move on to the next call.
What took minutes in several systems now takes seconds.
The agent now holds text and WhatsApp conversations on the texting numbers you choose. It answers, takes messages, and steps back the moment someone from your office replies.
No text waits for someone to be free.
A stronger AI now listens to each call with the whole call in view, who answered and what came before. Spanish and Yiddish calls read cleaner, with an English version below.
Transcripts that read the way the call happened.
Line keys on your desk phone can now hold contacts, set from the phone's page in the portal. It works on Polycom and Yealink phones and shows how many keys each model has left.
One press to reach the people you call most.
A transcript now marks where the caller was put on hold and for how long. A call handed from one person to another is labeled part one and part two, each with its own summary.
The whole call in order, holds included.
Give the agent a PDF, a Word file, or an Excel list, and it answers callers from it. Prices, policies, and product details come straight from your own files.
Answers from the documents you already have.
A call center's hold music can now be a list of up to four recordings played in order, so music can alternate with announcements. A long recording is split into parts for you automatically.
Hold music and messages, in the order you choose.
Ask what was said on a call, in plain English, and Ask AI searches your transcripts to find the conversation. It shows the caller, who took the call, and the words that matched.
Find any call just by remembering what was said.
A Poly Rove cordless handset can now share an extension with a Polycom desk phone. Both ring on every call, so you can answer at the desk or walk away with the handset.
Your desk line, now with a cordless option.
International dialing is now switched on per extension instead of for a whole account, and each extension page shows whether it is on. Ask us and we open it for one person or for everyone.
Overseas calls only from the phones you choose.
Start a group text from the Messaging page with up to ten outside numbers, and everyone sees every reply. A group text sent to your number lands as one thread too.
Coordinate a whole group without forwarding messages.
An automatic text reply can now run on a schedule. Pick the dates it should cover, like a holiday or a closed week, and it turns itself on and off for each one.
Set it once for every holiday and closed week.
The AI Agent can check with your coworker before it puts a caller through. If they say yes the call connects, and if not it tries the next person or takes a message.
A warm transfer, never a dead end.
Blocked Numbers is now a tab in Textdock, one place to shut a sender out of texts and WhatsApp for the whole company. Their messages never reach your team.
Unwanted senders stay out for good.
When a text cannot be delivered, the reason now shows right in the conversation thread, in plain words. You can tell a carrier filter from a wrong number and fix the right thing.
Know what to fix before you resend.
Ask us to turn it on, then text a whole list from your company contacts, no developer needed. The count and cost show first, and each person can reply to you directly.
Everyone on the list reached at once.
Turn on missed call emails for a hunt group, a call center, or an auto attendant, not just an extension. When nobody answers, the caller's details land in your inbox.
No missed call slips past a whole department.
The agent follows your hours and holidays, and after hours it takes messages unless someone is on call. A monthly minute cap keeps the cost where you set it.
The agent works your hours, at your budget.
A webhook can now be limited to the numbers you name, so one integration hears one line and another hears the rest. A messaging key can also manage its own webhooks.
Events only from the numbers you care about.
The agent can now place calls to follow up on a task or start a new conversation. Your own software can trigger them for appointment reminders or confirmations.
An AI that starts conversations, not just answers them.
Your texts and WhatsApp now open in the portal as well as the Webex app. Use whichever suits you, and your team sees the same conversations either way.
The app or the portal, your choice.
You can now create and revoke your own API keys in the portal, and tie each one to the addresses you name. Every key carries a log of each attempt made with it.
Your own keys, locked down and logged.
Download a printable statement for any past invoice, with every payment and credit applied to it. Share it with your bookkeeper or keep it on file for your records.
A clear record of your account for bookkeeping.
Voicemail recording can now be turned on or off for each person, not only for the whole company. Set the policy once, then make the handful of exceptions your business needs.
Voicemail recorded only where you want it.
The API now takes a whole batch of messages at once and queues them up to your daily limit. Each key carries its own send limit, and usage counts the way the carriers count it.
Your own software sending at real volume.
Reports now show where each caller hung up, how long they waited, and why, such as every agent being busy. You see which part of your routing is losing people.
The exact spot where callers give up.
Ask AI is a new assistant in your portal that answers plain questions about your phone system. Find out who has a number, why a call routed the way it did, or what changed.
Answers about your own system, in plain English.
Reports access can now be scoped per user, right down to a department, a call center, or a handful of extensions. Each person opens Reports and sees only the calls that are theirs.
Everyone sees their business and nothing else.
Turn on missed call emails for any extension in the portal. When a call rings through and nobody picks up, an email goes out with the caller's details so someone calls back.
Missed calls that chase you, not hide.
Write the texts you send all day once and save them as templates for the whole company. Your team picks one instead of retyping the same reminder every time.
The same message, perfectly typed, in two clicks.
You can now run Yealink phones on your account, including the T4 desk series and the W70B cordless base. They set themselves up like our other phones, coworker status lights included.
More phone choices, including an affordable cordless.
Call transcripts now display with clean formatting instead of a wall of text, and a Copy button grabs the whole thing in one click. Exports now include every transcription, complete.
A transcript you can paste anywhere, complete.
Calldock is a new panel that shows your calls live in the Webex sidebar. Turn it on for your company in Settings, then enable it per person on their Apps tab.
A live view of calls without leaving Webex.
Save a default search, like your own two extensions or one customer's number. Every time you open Reports it starts from that view instead of everything, and it stays put through refreshes.
Your view ready without retyping it every morning.
If your office likes transfers to go straight through, make it the default for one phone or the whole company. Nobody presses an extra button on every transfer again.
Transfers that work the way your team thinks.
The stats breakdown on Reports now includes an agent activity panel for your call centers. See what each agent handled and drill into a single person's day, with numbers that hold up.
Who took the calls, without exporting anything.
Your whole WhatsApp setup now lives in the portal, from sender status to your profile and approved templates, all editable. New numbers connect directly through Meta in minutes.
WhatsApp run from the same portal as calls.
A pencil on the popup opens the contact form while the call is live, and the popup stays up while you type. Save a new caller in the moment, or update one you have.
A contact list that grows as you work.
The portal login page now has a Microsoft button alongside Google. Companies can turn the same login on for the Webex app, so your team uses the account they already have.
One account, fewer passwords, for the whole team.
The portal now has a Billing page with every invoice, ready to view or download as a PDF. Pay by card or bank transfer through a secure link, with a reminder before a card expires.
Billing handled start to finish without calling us.
A new Greetings page lists every greeting and announcement across your account, including music on hold. Open any recording to play it, replace it, or see exactly which menus use it.
Change a greeting and know what it affects.
If your work email runs on Google or Microsoft, use it to sign in to Callpop. There is no separate password to remember, and you stay signed in through restarts and updates.
One less password for everyone to manage.
Greetings read by an AI voice now come in more languages, including Spanish. Pick the language and the AI button translates and polishes your text before it is read aloud to callers.
A proper greeting for every caller's language.
Accept your BAA online, switch the account into HIPAA mode, and see who viewed patient data. The portal flags settings that need attention, like voicemail sent to email.
Your HIPAA posture visible, documented, under control.
Emails for received faxes now include a link to the fax in your portal. Turn on secure mode and the email arrives without the document attached, so the fax lives only in the portal.
Faxes in inboxes only when you choose.
Faxes show up in the portal as PDFs you can read and send from your browser. Manage your fax numbers, control what rides along in email notices, and send up to 100 pages.
Every fax in one place, no machine.
POST /v1/faxes sends a fax from your own software, and status and history come back the same way. Webhooks fire as things happen, and files come from the media endpoint.
Faxing wired straight into your own workflow.
The portal now has a Textdock section for your texting numbers. See each one's status and choose where it delivers, down to which inboxes and Webex spaces get them.
Your texting numbers managed next to everything else.
Calls that went through a ring group or call center can show the full story of whose phones rang, in what order, and who answered. One click on the call opens it.
The answer to why nobody picked up.
The portal now pushes your company directory to your desk phones automatically, every hour. New phones get it the moment they are set up, and you can preview the list.
A directory that stays current on its own.
Company settings now include a default that turns call recording on for everyone. New users start recording from day one, and nobody can quietly switch it off along the way.
Every call recorded, guaranteed, with nothing to check.
Voicemail entries in Reports now load their AI summary automatically, the same way calls do. Skim the summary on each message instead of pressing play and listening through every one.
The gist of every voicemail without pressing play.
Oversized images are compressed automatically before they go out as picture messages, whether sent from the app or by email. No more photos bouncing back for being too big.
Photos that just send, every time.
The old permission grid is gone. When you add or edit a portal user you check off the areas they should see, like Reports, Faxing, or Billing, and they see exactly that.
The right access for each person in seconds.
Every menu, group, queue, and extension now opens to a plain English overview with tabs for greetings, hours, and routing. Extra features stay hidden until you turn them on.
Any setup readable at a glance, changeable fast.
Each user's page now shows their actual phones with model, status, and settings. Add a phone, remove one, or move it to a different person, and it reconfigures itself.
Desk changes handled without a support call.
A new home page greets you with today's call activity and your live calls in progress. A search box finds anything in your account, whether a person, a number, a greeting, or a setting.
Your whole phone system two clicks away.
Your portal now has a dedicated Contacts page. Add people one at a time or import a whole list, and the same contacts power caller lookups across your entire account.
One shared address book, not scattered lists.
Callpop was rebuilt as a Windows app that shows who is calling before you pick up. The popup carries their details, CRM links, recent calls, and AI summaries, one click away.
Context on every caller before you say hello.
The site you are reading this on was rebuilt from the ground up. Every product got its own page, pricing is spelled out in full, and it loads fast on any device.
Answers about your system without calling us.
Callpop now keeps each caller's history, with their past calls and the AI summary of every previous conversation. It all sits one click from the popup while the phone is still ringing.
The whole relationship on screen when calls ring.
The Voicemail and Unreturned filters on the Reports page now work together. One click shows exactly the callers who left a message and have not heard back from anyone yet.
Your callback list, ready every morning.
Set an automatic reply on any of your numbers, with an end date so it shuts itself off. Your team still sees the whole exchange in the conversation or by email.
Customers get an answer when nobody is in.
The Reports page got a compact redesign. Chart and stats share one panel, the old dropdowns became toggles you can pin, and your view follows you to any computer.
More calls on screen with fewer clicks.
You used to click each call to request its summary. Now summaries load automatically after a call ends and stay saved, so scrolling through your day reads like a story.
A summary on every call, no clicking.
A single media endpoint returns the audio file for any recorded call, and the same endpoint serves message attachments. Point your own tools at it and pull whatever you need.
Recordings flowing into your own storage and tools.
Reports has a new Messages tab. Your texts and WhatsApp conversations appear in one place, laid out like a chat, with the pictures and attachments right there in the thread.
Calls and messages reviewed on one page.
With a custom integration, live calls on Reports now show the matching contact, with their company and email. The name is already on screen while the call is still ringing.
Who is on the line before pickup.
Create, list, and delete contacts from your own software, with custom fields and several numbers each. Synced contacts pop up in Callpop the moment those numbers call in.
Your customer list on every screen pop.
A single API request sends a text message from your own software. Incoming texts and WhatsApp messages hit your webhook the moment they arrive, with attachments both ways.
Texting both ways, built into your own systems.
Type what you want callers to hear and an AI voice reads it, polished and natural. It works for voicemail and every auto attendant menu, with a preview before you apply.
Professional greetings without recording a single word.