Extra numbers, caller ID, and international calls

What a number costs

The rule is attachment. The company's main number is included. A number attached to a user's own extension is that user's direct number and is included, one per extension, with texting on it. Any other regular number is $4.95 a month: a number pointed at a menu, a group or a queue, a second number on one extension, or a spare number parked on the account. A toll-free number (800, 888, 877, 866, 855, 844, 833) is $2.00 a month on its own line, plus its inbound minutes at four cents; it takes calls in only and does not text.

Adding or porting a number

A new number comes from our inventory; 718 numbers are not available to order, so a number with no area code named comes from 929. An existing number is ported in free. See porting your numbers. Each number is then pointed where it should ring: a person, a menu, a group, a queue, or a fax line.

The caller ID name

Every number on the account has a caller ID name, the name other carriers show beside your number when you call out. It is on the number's page under Numbers, saved per number. A number bought or ported in gets its name as part of the order, and a change sits with the carriers for some hours before it shows. The label "Spam Likely" is a different thing entirely; see your calls show as Spam Likely.

Calling out on a second number

A second business, a department, or a location wants its own number to show when its people call out. Two ways:

1. Through an existing extension, at no extra charge. The number is attached to one of your seats as its direct number, and the people who should call out showing it are set up to call on that seat's line. On a phone that is #64 followed by that extension before the number, which a Poly phone can hold as a one-press contact; on the Webex desktop app it is a "Call from" picker we switch on for the seat. The trade: those calls report against the seat whose line was used.
2. A dedicated shared line, $19.95 a month. A voice-only line of its own with the number attached directly, and every extension set up to call out on it the same way. The number is included in that price.

International calls and forwarding

Calls abroad are six cents a minute to every country, landline or mobile, with no rate table. Minutes are counted on calls that connected for at least six seconds, totaled for the month, rounded up, and billed on the following invoice. Dial the way the US dials: 011, the country code, then the number, with no plus sign.

International calling and international forwarding are two separate switches on the account, and both are off on a new account. While a switch is off, a call or a forward to an overseas number simply does not complete; that is the plan blocking it, not a dialing mistake, and rewriting the number does not help. Ask us and we turn on the one you need.

Two extensions, one person, one number

A number that should ring a cell as well as a desk is not a second number at all; it is Office Anywhere on the one extension. A short internal extension that dials an outside number, such as a partner's cell or an office abroad, is a hunt group with no members forwarding there, and needs no number of its own.