Solutions · Retail
Phone service for shops, stores and wholesalers.
A store or a restaurant takes calls about hours, stock and orders while the line at the counter waits, and a wholesaler takes the orders that fill its trucks. We put the customer and the last order on screen, keep texts on the store number and run every location on one system.
The calls behind the counter and the order desk.
Six of them, and what the service does when each one rings.
The order desk with the customer already in view.
What most stores and distributors live with, and what changes once the calls run through us.
A phone behind the register.
- The phone rings while the line waits.
- Nobody knows who is calling or what they buy.
- Orders taken by phone go on a pad.
- Each store pays its own phone company.
- Customers text the owner’s own cell.
Every call with the account attached.
- Callers wait in a queue, not on a ring.
- The customer and the last order show first.
- Every order call is recorded with a summary.
- Every location runs on one system and bill.
- Texts land on the store number for the team.
Three steps, and no order is missed on the day.
Nothing in the switch needs a visit, and the old lines ring until the numbers move.
- 01
Your customers come in
Your customer list comes in from QuickBooks or your store as a file, by email or on a schedule, with the balance or the last order as a field.
- 02
Each location set up
We build each store’s number, hours and menu and the order queue, and you test all of it on a temporary number while the old lines still ring.
- 03
Your numbers move
Every number ports at no charge, about a week out, on a Monday to Thursday at 6 PM, after the store closes and before the next morning’s orders.
Questions stores ask before they switch.
“Can callers wait in line instead of hearing a busy signal?”
Yes. A queue holds callers with your music, tells them the expected wait and sends a long wait to voicemail or another group. Every caller who hung up stays on the missed list until someone calls back.
“Can the AI Agent take phone orders?”
Yes, item by item against your catalog or a Shopify store, with one read-back and a yes. With a store behind it the order goes in as a draft. Without one, it tells the caller you will confirm the order.
“Can it take a card on the phone?”
The AI Agent can text your own pay link, send the card to your own payment system, or pass it to your office on a secure page. Vocatech never charges a card, and the agent says back only the last four digits.
“Can customers text the store?”
Yes, on the store number, with photos. The team answers from Webex, the Messaging page or email, and a closed day gets its own automatic reply with the day you open again.
“Can we text a sale to our customers?”
Yes, to customers who agreed to hear from you. A mass text goes out from 9 AM to 8 PM in each person’s time, skips anyone who opted out, and costs $0.02 a message, with replies free.
“Do you sell the phones?”
Yes. Poly phones, new and set up before they ship, $149 for most counters and $199 for a spot with no cable. Or no phone at all, with the Webex app on a computer or a cell.
“What does it cost for two stores and six phones?”
$29.95 per seat a month, so six seats are $179.70, with every feature in every seat. The first number is included, and the second store’s number on a menu is $4.95 a month. Federal telecom fees are included.
“Is there a contract?”
No. Month to month, no early-termination fee, and your numbers leave with you if you go. There is no trial. A person shows you the system on your own calls and sets up the order desk with you.
Where we serve stores and wholesalers. Stores and distributors in these towns are set up from our office in Brooklyn, with the phones arriving ready to plug in.
Every town we serveOne price, every seat
One price for every seat in every store.
A person picks up, shows you the system on your own calls, and sets up the order desk, the stores and the texts with you.
$29.95 per seat per month, every feature in every seat, month to month, no contract. New York sales tax is the one line added in New York. Nothing is added in New Jersey. Add-ons and usage