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Platform · Faxing

A fax number that works by email.

A fax line that lands in your email and sends from your email, the portal or your own software. Nothing plugs in, nothing jams, nobody stands at the machine. An add-on line on any account, with your old fax number ported over.

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An add-on line
What it does

A PDF in your inbox. A PDF out of your inbox.

The other side dials a fax number and gets a fax. On your side it is email, a page in the portal, or your own software.

Receiving

A fax to your number arrives by email as a PDF, or as a link that opens it in the portal. Kept on the Faxing page for good.

Sending by email

Email the PDF to the ten-digit number at fax.vocatech.com from the line’s address. A result email says delivered or failed.

Sending from the portal

Open the Faxing page, pick the line, the number and the files, and press Send. A cover note rides along when you want one.

Sending by API

Your software sends a PDF through the API, up to 25 pages, and reads the faxes sent and received, each with a signed link.

Your own number

A new fax number, or your old one ported over. Senders dial it like any fax machine, and nothing changes for them.

One address

The line’s email address receives its faxes and is the only one that can send from it. Any other sender is dropped quietly.

Covered for HIPAA

Faxing from the portal is covered once you accept the HIPAA agreement. Secure mode emails a link, never the page.

A thousand pages

Each line adds a thousand outgoing pages a month, pooled across your lines. Past that, sending pauses until we raise it.

A fax, screen by screen

Five screens, no machine.

The three ways out, the way in, and the line itself, each a page the product has.

From the portal

Pick the file, press Send.

The Faxing page sends from any line on the account, with a cover note when you want one.

  • The line it goes from, the number, a subject and a note.
  • A cover sheet printed first, with the note on it.
  • Up to 100 pages and 10 MB a send, to the US and Canada.
  • The month’s pages on the page, so nobody is surprised.
By email

An email out, a fax in.

Email the PDF to the ten-digit number at fax.vocatech.com, from the line’s own address.

  • The body becomes the cover note, and the signature is stripped.
  • A Delivered or a Failed email comes back, with the carrier’s reason.
  • Any sender but the line’s address is dropped quietly.
  • The sent copy is the carrier’s copy of every page as sent.
A received fax

In your inbox, and in the portal for good.

A fax to your number arrives as a PDF by email, or as a link into the portal in secure mode.

  • Kept as a PDF on the Faxing page for good, with a View button.
  • Secure mode sends the link only, for a HIPAA account.
  • Every view of an incoming fax is written to the access log.
  • A daily sweep catches anything the live path missed.
The line

One line, a few settings.

The label on the header, the delivery email, and the switches, on the Faxing page.

  • The email that receives the faxes and may send from the line.
  • Active off blocks sending only. Receiving stays on.
  • The cover sheet on or off, the PDF attached or linked.
  • A thousand outgoing pages a month per line, pooled.
By API

Your software sends the fax.

A PDF through the API, and the list of faxes sent and received, with a signed link to each.

  • Up to 25 pages and 20 MB, to the United States and Canada.
  • Four webhook events, sent, received, delivered and failed.
  • Every read of a fax written to your access log.
  • Counted per account, three a minute and fifty a day.
What offices use it for

The same line, a different page in every office.

Every one of these is a fax line as it ships, on the office’s own number, read in the inbox or on the portal page.

Healthcare

Referrals and authorizations

Referrals and authorizations still move by fax. They land in the inbox as a link into the portal, every view is in the access log, and the reply goes out from the portal, covered by the agreement.

Home care

The plan of care

The plan of care goes to the physician’s fax from the agency’s own system through the API, the signed copy comes back as a PDF in the inbox, and both sit on the Faxing page for good.

Insurance

The claim, page by page

Claims and supporting documents go out by email to the carrier’s fax number, a Delivered email comes back for each with the pages as sent, and the whole log is on one page.

Real estate

The signed lease

A signed lease comes back by fax as a PDF in the office’s inbox, the amendment goes out from the portal with a cover note, and the old fax number stayed the same through the port.

Accounting

Signed forms

Signed forms from clients arrive as PDFs, the firm sends authorizations to the agencies from the portal with a cover sheet, and tax season’s pages stay well under the line’s thousand.

Community

The number that stayed

The office kept its fax number, ported onto the service, and nobody stands at a machine. A fax arrives in the office’s inbox and the reply goes out from the portal or by email.

Why it is different

The fax machine was the problem.

Fax is still how referrals, authorizations, claims and signed forms move between offices. The machine was the part that jammed, ran out of toner and sat in a hallway where anyone could read the page.

The usual way

A fax machine in the hallway.

  • A phone line and a machine that jams.
  • Toner, paper, and a page anyone walking by can read.
  • Faxes received at the office only, on paper.
  • A separate fax service with its own login and bill.
  • The number lost when the line goes.
The Vocatech way

A fax number that works by email.

  • A PDF in the inbox, or a link into the portal.
  • Sent from your email, the portal or your software.
  • Every fax kept for good, with a View button.
  • Covered by the HIPAA agreement from the portal.
  • Your old number ported over at no charge.
How it starts

Three steps, and the first fax is in your inbox.

A person sets it up, ports your fax number, and shows you the Faxing page on your own account.

  1. 01

    We add the line

    A new fax number, or your old one ported onto the fax service. We tell you the day it goes live, and the line is on the Faxing page.

  2. 02

    Set the address

    The email that receives the faxes and may send from the line, the label on the header, and a cover sheet if you want one.

  3. 03

    Send and receive

    Email a PDF to the number at fax.vocatech.com, or press Send Fax on the page. The first fax in lands in the inbox as a PDF.

Straight answers

What offices ask about fax first.

“What does a fax line cost?”

A flat monthly price per line, on top of any seat, and the figure is at the foot of this page. One line is enough for most offices. A second helps when you send and receive at the same time, and each adds its thousand pages.

“Can we keep our fax number?”

Yes. Tell us it is a fax line and we port it onto the fax service rather than onto a phone. Fax ports run on their own schedule, and we tell you the day it goes live. Senders dial it as they always did.

“How do we send a fax?”

Email the PDF to the ten-digit number at fax.vocatech.com, with no 1 in front, from the email address on the line. Or open the Faxing page in the portal and press Send Fax. Your own software can send through the API.

“Is it HIPAA compliant?”

Faxing from the portal is covered by the HIPAA agreement once you accept it in the portal. Email is not a covered channel, so a HIPAA account gets the link only, and patient records are sent and read from the portal.

“Is there a page limit?”

A thousand outgoing pages a month per line, pooled across the lines on the account, counted by email, the portal and the API alike. Past it, sending pauses until we raise the limit with you. Incoming faxes are never counted.

“Can we fax outside the country?”

No. Faxes go to numbers in the United States and Canada, by email, from the portal and through the API alike. There is no international faxing, and a fax to any other country is refused before it is sent.

“What happens when a fax fails?”

A Fax Failed email comes back with the carrier’s reason in plain words. A busy signal means the receiving line was busy when it was dialed, so the usual answer is to send it again a little later.

“Who can see a received fax?”

The email address on the line gets it, and a login with the faxing permission opens it on the Faxing page, where it is kept for good. Every view of an incoming fax is written to the account’s access log, kept six years.

“Can our own software send faxes?”

Yes. A PDF of up to 25 pages and 20 MB goes out through the API, the list of faxes sent and received comes back with a signed link to each, and four webhook events say when a fax is sent, received, delivered or fails.

“Do we need a fax machine or a phone line?”

No. Nothing plugs in. The line is a number on our fax service, and the fax is a PDF in your inbox or on the portal page. An alarm, an elevator or a machine that must stay analog is a different line, which we do not provide.

One service, eight parts. Everything on this page runs on the same phone system, is set in the same portal, and lands in the same Reports.

See the whole platform
ReportsCallpopTextdockAI AgentAppsPortalIntegrationsFaxing

An add-on line

Add a fax line to any account.

A person sets it up, ports your fax number, and shows you the Faxing page on your own account.

$14.95 a month per fax line, on an account with at least one seat. Porting your fax number in costs nothing. Add-ons and usage

Contact Read the help guide