The short answer
What it is
The Messaging page in the portal shows the same conversations that arrive in Webex, in a browser. It runs together with Webex, some people in one and some in the other, or on its own for a company with no Webex seats. It opens on a phone or a tablet browser too.
Around the page
- Search finds a name, a number or words in a message across the last ninety days.
- From, in the sidebar header, filters to one of your numbers. It appears only when you can see more than one number, and it lists numbers that already hold a conversation.
- New conversation starts a thread with a number you have not texted before. Type the full ten-digit number. The Group option builds one thread of two to ten numbers where everyone sees every reply.
- The bell turns on browser notifications, so a new text raises a notification on your computer while the page is open in the background. The notification carries no message text.
- Not delivered under a message names the reason a text failed. See why a text failed.
While registration is pending
On a number whose carrier registration has not cleared yet, the page shows the incoming conversations and blocks sending with a "registration pending" notice. Receiving works; sending starts the moment the registration clears. See 10DLC registration.
Who can open it
A portal login with the Messaging permission. A login that has been limited to certain people's calls in Reports cannot use Messaging, whichever way the limit is set; a login gets one or the other. The mass-text button in the header appears only on a company where mass texting is switched on and only for an Advanced login. See portal logins and what each can see and before you send a text blast.
Blocking a number
A number that should never reach you again is blocked on the company's Settings page, for calls and texts at once. See blocking a caller.