The short answer
What it is
The Messaging page in the portal shows the same conversations that arrive in Webex, in a browser. It runs together with Webex, some people in one and some in the other, or on its own for a company with no Webex seats. It opens on a phone or a tablet browser too.
Around the page
- Search finds a name, a number or words in a message across the last ninety days.
- From, in the sidebar header, filters to one of your numbers. It appears only when you can see more than one number, and it lists numbers that already hold a conversation.
- New conversation starts a thread with a number you have not texted before. Type the full ten-digit number. The Group option builds one thread of two to ten numbers where everyone sees every reply.
- The bell turns on browser notifications, so a new text raises a notification on your computer while the page is open in the background. The notification carries no message text.
- Not delivered under a message names the reason a text failed. See why a text failed.
While registration is pending
On a number whose carrier registration has not cleared yet, the page shows the incoming conversations and blocks sending with a "registration pending" notice. Receiving works; sending starts the moment the registration clears. See 10DLC registration.
Who can open it
A portal login with the Messaging permission. A login that has been limited to certain people's calls in Reports keeps its Messaging page on the numbers granted to it, the same numbers it has in Webex. The exception is an Advanced login, which loses Messaging while any limit is set, whichever way the limit applies; its page reads “Messaging isn’t enabled for your account”. The mass-text button in the header appears only on a company where mass texting is switched on and only for an Advanced login. See portal logins and what each can see and before you send a text blast.
Blocking a number
A number that should never reach you again is blocked on the company's Settings page, for calls and texts at once. See blocking a caller.