Terms of service.

These are the terms for using Vocatech. Month-to-month, no long-term contracts, no auto-renewal traps. You can cancel any time.

The price on our website is the price on your invoice. We do not add recovery fees, compliance fees, or port fees that were not disclosed when you signed up.

The full terms below cover payment, acceptable use, liability, and the usual legal scaffolding. If you have questions, call us: 718.395.1550.

Vocatech provides business phone service: inbound and outbound calling, SMS and MMS, WhatsApp Business (where available), call recording, AI transcription and summaries, the desktop Callpop app, the Webex-embedded messaging app, the cloud admin portal, and a REST API with webhooks.

Service is delivered over the public internet and over upstream carrier networks. Reasonable uptime is our goal; we do not guarantee 100% availability.

We ship product changes regularly. Material changes to features paying customers depend on will be announced in advance.

You must be at least 18 years old and represent a legitimate business to open an account.

You are responsible for keeping your credentials private and for everything that happens under your account.

Notify us immediately at office@vocatech.com or 718.395.1550 if you think your account has been compromised.

The service is billed monthly, in advance, per seat. Usage-based charges (additional numbers, international minutes, extra storage) are billed in arrears.

Payment methods: checks, ACH, and major credit cards. Invoices are issued on the first of the month.

Cancellation: contact us any time. Your account stays active through the billing period you have already paid for. No early-termination fees.

Late payment: Accounts with more than three invoices past due will be suspended. We use best effort to notify before collection.

Carrier surcharges and pass-through fees. Customer is responsible for, and shall pay or reimburse Vocatech for, surcharges, fees, fines, or penalties imposed on Vocatech by a carrier, governmental authority, or regulatory body (including FCC, state PUCs, and The Campaign Registry) as a result of Customer's use of the Service. This includes 10DLC carrier fees, A2P registration penalties, regulatory recovery fees, and fraud-related charges. See the Taxes and Fees section below.

We target 99.9% or better uptime for the Voice Platform, measured monthly. Real-time status is published at /status.

The Service is not designed for life-safety, emergency response, or mission-critical real-time communications where any outage could result in death, serious bodily injury, or significant property damage. Customer must maintain alternate communications for 911 and emergency use beyond the Service's basic 911 routing. See /policies/911.

Exclusions from uptime measurement include: customer-side issues (network, hardware, configuration errors); force majeure events (acts of God, natural disasters, pandemics, war, terrorism, governmental action, internet backbone outages, major upstream cloud or carrier outages, cyberattacks, denial-of-service); scheduled maintenance with reasonable advance notice; emergency maintenance for security or critical stability; outages of customer-configured third-party integrations; beta, alpha, or preview features.

Service credits. Vocatech does not offer monetary service credits as a standard feature. If a sustained outage materially impacts your business, contact us and we will work with you in good faith to make it right. Customers requiring monetary service-credit schedules can discuss a custom SLA before signing up.

Incident communication. Vocatech communicates incidents through the Status Page (real-time), email to admin contacts, the Portal banner for major incidents, and a post-incident report for any incident with broad customer impact.

Do not use Vocatech to send unsolicited calls or messages (robocalls, robotexts, or the commercial equivalent). Running an ethical sales team is fine; blasting strangers is not.

Do not use the Service for fraud, impersonation, harassment, illegal activity, or anything that would violate United States telecom rules (TCPA, CAN-SPAM, 10DLC, FCC).

Do not probe, scan, or test the vulnerability of the Service beyond reasonable integration testing of your own account.

High-risk uses prohibited. No life-safety, emergency response, nuclear facility, aircraft navigation, or weapons-system use. Customer assumes all risk of any such use.

Telecom-fraud prevention. Vocatech may suspend numbers or accounts engaged in calling patterns inconsistent with normal business use, including long-duration calls (calls to the same number exceeding four cumulative hours within any 24-hour period), high-volume international high-cost destinations, and patterns indicative of fraud.

For the full voice/recording/SMS rules, see /policies/voice-policy. Repeated or material violations are grounds for immediate suspension or termination without refund.

Recordings, transcripts, messages, and contacts you generate or upload belong to you. We store them and process them on your behalf.

You grant Vocatech a limited, non-exclusive, royalty-free license to host, store, transmit, analyze (for transcription and summary), and display your content to you and to users you authorize.

You represent and warrant that you have all rights necessary to upload the content, that the content does not infringe any third-party rights, and that you will comply with applicable law including call-recording consent and privacy laws.

If your use of Vocatech involves Protected Health Information (PHI) as defined under HIPAA, you must execute a Business Associate Agreement with Vocatech before sending PHI to the platform.

Our standard BAA is at /policies/hipaa-baa and accepted through the Portal at portal.vocatech.com under Compliance. The list of HIPAA-Eligible Vocatech Services is included on that page.

Sending PHI to Vocatech without an executed BAA is a violation of these Terms and may result in suspension of the account.

We use a small number of vendors (subprocessors) to deliver the Service. The most important is Google Cloud Platform (hosting and Vertex AI for AI summaries, under our Google Cloud HIPAA BAA). The voice platform runs on Cisco BroadWorks. Other operational vendors are listed in the executed BAA for HIPAA-covered customers and available on request under NDA.

Fees are exclusive of applicable taxes. Customer is responsible for sales, use, and similar transaction taxes (other than taxes on Vocatech's net income).

Federal Universal Service Fund (USF). Vocatech contributes a percentage of revenue from interstate and international voice service to the USF. The contribution factor is set quarterly by the FCC and passed through on customer invoices.

State and local taxes. Sales tax and communications-specific taxes apply where required by the registered service address. Tax-exempt customers can submit a state-issued exemption certificate to office@vocatech.com.

E911 surcharges. Most states impose a per-line E911 surcharge to fund local emergency dispatch. Surcharges vary by state and are itemized on your invoice.

10DLC carrier fees. SMS senders pay brand-registration, campaign, and per-message fees set by upstream carriers. These are passed through. Carrier-imposed penalties for non-compliant content are also passed through.

Toll-free regulatory fees. Toll-free numbers carry per-minute terminating fees set by RespOrgs.

Pass-through penalties. Customer is responsible for any surcharges, fees, fines, or penalties imposed on Vocatech by a carrier, governmental authority, or regulatory body as a result of Customer's use of the Service.

To send SMS in the United States, businesses must register a brand and at least one campaign with The Campaign Registry. We handle this on your behalf.

Carrier-imposed throughput limits apply. Violations of carrier rules (spam, prohibited content categories) can result in our carriers suspending your ability to send. We will not cover carrier-imposed penalties or rejections.

We port your existing phone numbers in at no charge. Porting typically takes 3 to 7 business days.

If you cancel, you have the right to port your numbers to another carrier. We will cooperate in good faith to release numbers you want to take with you. We do not obstruct port-out requests.

For full numbering and porting rights, see /policies/voice-policy.

Vocatech complies with the Communications Assistance for Law Enforcement Act (CALEA) and applicable lawful intercept obligations. We respond to subpoenas, court orders, and search warrants in accordance with applicable law.

For our process and what data we produce in response to legal requests, see the Government and law enforcement requests section of the Privacy Policy.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOCATECH DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Telecommunications networks acknowledgment. Customer acknowledges that the Service depends on the public internet, public switched telephone networks, mobile carrier networks, and third-party cloud infrastructure, all of which are inherently insecure and outside Vocatech's control. Vocatech disclaims all warranties related to the security, latency, packet loss, jitter, deliverability, or quality of any third-party network or carrier facility.

Beta and preview features. Any feature designated "alpha," "beta," "preview," "early access," or otherwise not generally available is provided as-is, excluded from any service-level commitment, and may be modified or discontinued at any time without notice.

No statements by Vocatech representatives, no marketing materials, and no website content creates a warranty beyond what is expressly stated in these Terms. The HIPAA BAA, when executed, controls Vocatech's obligations with respect to PHI; nothing in these Terms expands those obligations.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOCATECH'S TOTAL CUMULATIVE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE IS LIMITED TO THE FEES YOU PAID TO VOCATECH IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT WILL VOCATECH BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES.

These limitations reflect an allocation of risk that is reasonable given the fees paid. If you do not agree, your sole remedy is to stop using the Service.

You agree to indemnify, defend, and hold harmless Vocatech and its officers, directors, employees, and agents from any third-party claim arising out of: your use or misuse of the Service; your content; your violation of these Terms or applicable law; any claim related to call recording, consent, TCPA, or wiretap law arising from how you configured or used the Service.

Neither party is liable for any delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control: acts of God; war, terrorism, civil unrest; pandemics; governmental action; internet, cloud, or carrier outages; cyberattacks, denial of service, or other malicious third-party attacks; labor disputes; or natural disasters.

The affected party will use reasonable efforts to mitigate impact and resume performance.

Nothing in this section excuses Customer's obligation to pay fees that have accrued or will accrue during the force-majeure event.

Either party may terminate the Service for convenience at any time on 30 days' written notice.

Vocatech may suspend or terminate immediately, without notice, for: non-payment more than 60 days past due, violation of acceptable use, security or compliance risk, or as required by law or carrier rules.

Upon termination: Customer Content can be exported through the Portal or API for 30 days; production data is deleted within 90 days, except where retention is required by law (audit logs, billing records). HIPAA-covered customers' BAA terms govern PHI return and destruction.

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules.

Disputes that cannot be resolved informally will be handled in the state or federal courts located in Kings County, New York, and the parties consent to the personal jurisdiction of those courts.

EACH PARTY WAIVES THE RIGHT TO A TRIAL BY JURY in any dispute arising out of or related to these Terms or the Service.

The U.N. Convention on Contracts for the International Sale of Goods does not apply.

Updates to these Terms are reflected on this page. The "Last updated" date at the top reflects the most recent revision.

Continued use of the Service constitutes acceptance of the current Terms. If you do not agree, you must stop using the Service.

For HIPAA-covered customers, modifications to the BAA follow the BAA's amendment provisions.

Entire agreement. These Terms, together with the Privacy Policy, the BAA (if executed), and any order forms, constitute the entire agreement between you and Vocatech regarding the Service.

Severability. If any provision is held unenforceable, the remaining provisions remain in full force.

No waiver. A failure to enforce any provision is not a waiver of the right to enforce it later.

Assignment. You may not assign these Terms without our prior written consent. Vocatech may assign in connection with a merger, acquisition, or sale of substantially all of its assets.

No third-party beneficiaries. Nothing in these Terms creates rights for any third party.

Email: office@vocatech.com

Phone: 718.395.1550

Mail: Vocatech Inc., 5314 18th Avenue, Brooklyn, NY 11204, USA