Terms of service.

These are the terms for using Vocatech. Month-to-month, no long-term contracts, no auto-renewal traps. You can cancel any time.

The price on our website is the price on your invoice. We do not add recovery fees, compliance fees, or port fees that were not disclosed when you signed up.

The full terms below cover payment, acceptable use, liability, and the usual legal scaffolding. If you have questions, call us: 718.395.1550.

Vocatech provides business phone service: inbound and outbound calling, SMS and MMS, WhatsApp Business, call recording, AI transcription and summaries, a desktop Callpop app, a Webex-embedded messaging app, a cloud admin portal, and a REST API with webhooks and MCP endpoints.

Service is delivered over the public internet and over carrier networks operated by Cisco BroadWorks, Bandwidth, Vonage, and other providers we contract with. Reasonable uptime is our goal; we do not guarantee 100% availability.

We ship product changes regularly. Material changes to features you depend on will be announced in advance.

You must be at least 18 years old and represent a legitimate business to open an account.

You are responsible for keeping your credentials private and for everything that happens under your account.

Notify us immediately at office@vocatech.com or 718.395.1550 if you think your account has been compromised.

The service is billed monthly, in advance, per seat. Usage-based charges (additional numbers, international minutes, extra storage) are billed in arrears.

Payment methods supported: ACH and major credit cards. Invoices are issued on the first of the month.

Cancellation: contact us at any time. Your account stays active through the billing period you have already paid for. No early-termination fees.

Refunds: partial-month refunds are handled on request and depend on circumstances. We would rather fix the problem than lose the customer.

Do not use Vocatech to send unsolicited calls or messages (robocalls, robotexts, or the commercial equivalent). Running an ethical business sales team is fine; blasting strangers is not.

Do not use the service for fraud, impersonation, harassment, illegal activity, or anything that would violate United States telecom rules (TCPA, CAN-SPAM, 10DLC).

Do not attempt to probe, scan, or test the vulnerability of the service beyond reasonable integration testing.

Repeated violations are grounds for suspension or termination.

Recordings, transcripts, messages, and contacts you generate or upload belong to you. We store them and process them on your behalf.

You grant us a limited license to store, transmit, analyze (for transcription and summary), and display your content to you and to other users you authorize.

You are responsible for compliance with call-recording consent laws and with privacy laws that apply to your end customers.

To send SMS in the United States, businesses must register a brand and at least one campaign with The Campaign Registry. We handle this on your behalf.

Carrier-imposed throughput limits apply. Violations of carrier rules (spam, unsolicited marketing, prohibited content categories) can result in our carrier suspending your ability to send. We will not cover carrier-imposed penalties or rejections.

We port your existing phone numbers at no charge. Porting typically takes 3 to 7 business days.

If you cancel, you have the right to port your numbers to another carrier. We will cooperate in good faith to release numbers you want to take with you.

The service is provided "as is." We do not warrant uninterrupted or error-free operation.

To the maximum extent permitted by law, our liability for any claim is limited to the fees you paid us in the 12 months preceding the event giving rise to the claim.

We are not liable for indirect, incidental, consequential, or punitive damages.

You agree to indemnify and hold Vocatech harmless from third-party claims arising out of your use of the service, your content, or your violation of these terms or of applicable law.

These terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules.

Disputes that cannot be resolved informally will be handled in the state or federal courts located in Kings County, New York.

If we make material changes we will email every admin user and post a notice in the Portal at least 30 days before the changes take effect.

Continued use of the service after the effective date is acceptance of the new terms.

Email: office@vocatech.com

Phone: 718.395.1550

Mail: Vocatech Inc., 5314 18th Avenue, Brooklyn, NY 11204, USA