Privacy policy.

Vocatech is a business phone service. To make the service work we collect: the phone numbers you dial and that dial you, the content of your calls and text messages (so we can record and transcribe them), and the usual account information (your name, email, billing address).

We do not sell any of this to anyone. We do not share it with advertisers. We use it to run your phone system, to show you Reports, to power your Callpop and Textdock, and to comply with law and carrier rules.

Your content belongs to you. If you leave, we export what we have and delete our copies on request.

Account and billing information: name, company, email, phone number, billing address, payment method (processed by a PCI-compliant payment provider; we do not store your card number).

Call metadata: phone numbers, timestamps, routing segments, duration, device, extension, disposition.

Call content: recordings of calls where recording is enabled, machine-generated transcripts and AI summaries of those recordings.

Message content: SMS, MMS, and WhatsApp messages sent or received on Vocatech numbers, including attachments.

Contacts: customer records you upload or push through the API.

Portal and website usage: login events, admin actions, browser and device information, IP address, referrer, pages viewed.

To operate the service: route calls, deliver messages, store recordings, generate transcripts and summaries, surface Callpop context, populate Reports.

To support you: identify your account, answer support tickets, troubleshoot problems, and improve the product based on real usage.

To bill you: generate invoices, process payments, manage plan changes.

To stay compliant: with United States carrier rules (10DLC, CNAM, 911), with tax authorities, with law enforcement when presented with a lawful request.

Cisco BroadWorks (our underlying carrier platform), Bandwidth (SMS/MMS carrier), Vonage (WhatsApp), Postmark (inbound email bridge), Google Cloud (hosting), OpenAI and Google (AI transcription and summaries). Each of these providers is contractually required to use your data only to deliver the service to you.

We do not sell, rent, or share your data with advertisers. We do not build profiles of your end customers for marketing.

If another company acquires Vocatech, your data moves with the service, under the same terms you agreed to here.

Call recordings: 90 days by default. Longer retention available on request. Per-extension toggles let specific users opt out of recording.

Transcripts and AI summaries: retained for as long as the recording is retained. Deleted when the recording is deleted.

Message content: 2 years by default.

Account and billing records: 7 years after account close, for tax and legal purposes.

Portal usage logs: 1 year.

On request we will delete content we are not required to keep.

Access: you can export your call history, recordings, transcripts, and contacts from the Portal or through our API.

Correction: account information is editable from the Portal.

Deletion: call support to close the account and request deletion of retained content we are not required to keep.

Portability: the API lets you pull your data in standard formats.

If you are in California, the EU, or another jurisdiction with specific privacy rights (CCPA, GDPR), those rights apply. Send requests to privacy@vocatech.com.

Traffic between your devices and our servers is encrypted in transit (TLS). Recordings and transcripts are encrypted at rest.

API keys are scoped to a single company. Webhook deliveries are HMAC-signed.

Access to customer data is limited to the engineers and support staff who need it to run the service. Access is logged.

We run on Google Cloud Platform in the United States. We do not transfer personal data outside the country except where a customer specifically requests it.

Whether a call can be recorded and what consent is required varies by state and country. It is your responsibility to configure recording in a way that complies with the law where your callers are located.

We provide per-extension recording toggles and an announcement option ("This call may be recorded") that plays at the start of outbound calls.

We do not record calls by default. Recording is an opt-in feature configured by your admin.

Vocatech is a business service. We do not knowingly collect information from anyone under 13.

If we make material changes we will email every admin user and post a notice in the Portal at least 30 days before the changes take effect.

Email: privacy@vocatech.com

Phone: 718.395.1550

Mail: Vocatech Inc., 5314 18th Avenue, Brooklyn, NY 11204, USA