Industry. Healthcare
Every call is about a person.
Not a chart number.
Vocatech for homecare agencies, medical practices, ABA and behavioral health, therapy groups, and dental offices. Patient context surfaces the moment the phone rings. HIPAA-aware recording, voicemail, and transcripts. Shared SMS with patients and families from Webex, never personal cells.
What is broken today
What this industry loses to the wrong phone system.
The coordinator picks up blind
A parent asks about one of three children, or a caregiver about one of five clients. Generic caller ID means ten seconds of fumbling before the conversation starts.
Family phone numbers are shared
One phone rings. It could be the parent, either of two children, the adult caretaker, or the caregiver. Most systems cannot handle one number matching multiple records.
Staff text from personal cells
When a team member leaves, their texts leave with them. Nobody else has the thread history. Compliance gets nervous. Patient information walks out the door.
HIPAA makes voicemail a minefield
Voicemails with patient details cannot sit in personal inboxes. Practices either skip voicemail transcription, disable it, or end up non-compliant.
Insurance calls chew up the day
Prior auths, claims, referrals, copays. Front-desk staff spend huge chunks of the day on hold or explaining the same patient to a new rep, with no record after.
After-hours calls vanish
Friday at 4:58 a parent calls about a missed shift or a dose reminder. Nobody is there to answer, and the voicemail gets heard Monday.
What changes with Vocatech
The calls get easier, and the numbers move.
Multi-contact popup for families
One number can match a parent, their children, a caregiver assignment, and a case. Callpop flips between them with arrow keys. Right record, one click.
EHR integration in Callpop
Your patient list from HHAeXchange, Epic, athenahealth, or your in-house EHR feeds the contact directory. Callpop shows the patient, and one click opens the record.
HIPAA-aware recording and voicemail
Voicemail lands in a shared team inbox, not someone’s personal email. Recordings kept for at least a year. Recording left off for clinicians who opt out.
AI summary on every insurance call
The twenty-minute prior-authorization call gets summarized in two sentences. "United approved auth for 12 sessions, PA number logged, valid through July 15."
Shared Webex SMS with patients
Patients text the practice number, caregivers the agency number. The whole team sees and replies from Webex. No personal cells. Nothing walks out the door.
Multi-language greetings and routing
Greetings in any language your patients need, typed or recorded. After-hours rings the on-call clinician; everything else waits in a mailbox the team hears first.
The products that matter most here
Your team gets every Vocatech product. These are the ones that move the needle.
“
We used to hear "let me look" on every call. Now the coordinator already knows. The calls are shorter and the families feel heard.
Director of operations, multi-location healthcare agency
Keep reading
Go deeper on the features that matter here.
AI transcription and summaries
AI summaries on every recorded call.
Callpop desktop
Caller context before the phone rings twice.
Business SMS and WhatsApp
Team inbox inside Webex. Not a personal cell.
Local support in Brooklyn
HQ at 5314 18th Avenue. Same-day response.
Compare to RingCentral
Three-way side-by-side. Honest.
$29.95 flat pricing
Everything included. Month-to-month.
See it in action.
Let us show you the platform tuned to your industry. A real person walks you through it.