Solutions · Healthcare
Phone service for medical and therapy practices.
The front desk answers patients, parents, pharmacies and insurers at once, and therapists spend the day in homes and schools. We put the patient on screen before hello, keep every missed caller on a list, and sign a HIPAA agreement in the portal.
The calls a practice juggles before noon.
Six of them, and what the service does when each one rings.
A front desk that is not fighting its own phones.
What most practices live with, and what changes once the calls run through us.
Every line at the desk at once.
- Every line rings at the front desk together.
- Therapists call parents from their own cells.
- A missed call is gone unless someone saw it.
- After hours, a service reads from a script.
- Referrals pile up on a fax machine.
The patient on screen, the record kept.
- Callers queue and hear the expected wait.
- The patient’s record shows before hello.
- Every missed caller stays on a list.
- After hours, urgent calls reach the provider.
- Faxes arrive as a link, every view logged.
Three steps, with the HIPAA agreement first.
Nothing in the switch needs a visit, and the old lines ring until the day the numbers move.
- 01
The agreement first
An administrator accepts the agreement on the Compliance page, which lists every channel to switch off before patient details go anywhere.
- 02
Your patients come in
Patient and family numbers come in from your system as a file or on a schedule, with the fields the desk should see and the link into the chart.
- 03
Your numbers move
The practice numbers port at no charge, about a week out, on a Monday to Thursday at 6 PM, after you test the menus on a temporary number.
Questions practices ask before they switch.
“Is it HIPAA compliant?”
It can be set up for HIPAA. The Business Associate Agreement is accepted in the portal at no extra charge and covers calls, recordings, voicemail and faxes kept there, and the AI Agent on calls, whose messages reach you as a link into the portal and never in an email. No phone company is HIPAA certified. No such certification exists.
“Can we text patients?”
Yes, for reminders with a day, a time and a place and nothing clinical. Texts and WhatsApp are outside the agreement, and that is not ours to change, since a text crosses the carriers unencrypted and WhatsApp has no HIPAA coverage from Meta. So a diagnosis, a result or a care note never goes by text, and WhatsApp stays off on an account in HIPAA mode.
“Does voicemail go to email?”
It can, but email is outside the agreement, so a practice in HIPAA mode turns voicemail to email off. Voicemails stay in the mailbox and in Reports with a summary, behind each login’s permissions.
“Who can hear the recordings?”
Only the logins you allow. Playing recordings, reading summaries and reading transcripts are three separate permissions, a login can be held to one department, and every read is written to an access log kept six years.
“Does it work with our EHR?”
Callpop opens the patient in any system whose record address takes an id, and the patient list comes in as a file, by email or on a schedule. Nothing inside your EHR changes, and nothing is written into it.
“Can therapists keep their own phones?”
Yes. The Webex app puts the practice extension on the therapist’s phone, calls out show the practice number, and when a therapist leaves, the extension, the calls and the texts stay with the practice.
“What does it cost for a practice of eight?”
$29.95 per seat a month, so eight seats are $239.60, with every feature in every seat. A fax line is $14.95 a month. Federal telecom fees are included, and New York sales tax is the one line added in New York.
“Is there a contract?”
No contract and no early-termination fee. You pay month to month, and your numbers leave with you if you go. Instead of a trial, a person shows you the system on your own calls and sets up the desk with you.
Where we serve medical and therapy practices. Practices in these towns are set up from our office in Brooklyn, with the phones arriving ready and nothing that needs a visit.
Every town we serveOne price, every seat
One price for every seat in the practice.
A person picks up, shows you the system on your own calls, and sets up the desk, the agreement and the night line with you.
$29.95 per seat per month, every feature in every seat, month to month, no contract. New York sales tax is the one line added in New York. Nothing is added in New Jersey. Add-ons and usage