Platform · AI Agent

Picks up when your team can’t.

Hands off when they can. An agent on its own extension that knows who is calling, answers from your own facts, takes the message when nobody is free, and puts the caller through to a person the moment they ask. It backs up the team. It does not replace them.

Contact See the platform

Priced by the line and the minute

It answers our own number after hours. Call 718.395.1550 and you reach it.

On every call

What it does on a call.

Each one is a switch or a setting on the agent’s page, in your own words. Turn on what you want and leave the rest off.

Knows who is calling

By the number they call from, matched against your contacts before the greeting, with their history. Never by a name.

Says your greeting

Word for word, in a male or a female voice, names spelled as they sound. Closed hours get your closed greeting.

Answers questions

From your instructions, your questions and answers, your lists and documents. With no answer it says so. It never guesses.

Puts callers through

Sales, billing or a name goes to the extension, group or queue you listed, and nowhere else. It can ask the person first.

Takes the message

Name, number and what it is about, in the caller’s words, read back once, then emailed, texted or sent into your system.

Does the job

An order, an appointment, a service request, a pledge. In your own words, with the details it takes and where it goes.

Answers texts

SMS and WhatsApp on the numbers you choose, the same way. It steps back when your office replies. In beta.

Places calls

A callback, a confirmation or a reminder, ordered by your office or your software, inside the hours you set. Never a campaign.

The agent’s page

Set up on one page, all in your own words.

Five of its tabs, as your administrators see them in the portal. Change a word and the agent uses it on its next call, with no ticket.

Persona

Your greeting, your hours, your words.

What the agent says and knows lives on one tab, in plain facts.

The greeting, word for word, in a male or a female voice.
Your hours and your holidays, each with its closed greeting.
Instructions in four short sections, about the business and the team.
Names and places spelled the way they sound.

Jobs

Give it work, in plain English.

A job is the instructions and the action that carries it out, in one place.

What to ask for, in your order, one question at a time.
What to look up or change in your system during the call.
Where it goes when done, by email, by text or into your system.
A card on the call, charged in your own payment system.

Routing

The directory decides where a caller goes.

The word a caller uses, where it goes and how, on one list. Nothing off it.

Hand the call off, or have the agent ask the person first.
When all are busy, the person is asked on Callpop as the caller holds.
Keys to press, and any extension by its number, at any hour.
A failover for when the agent is off or every line is busy.

Testing

You hear it before your callers do.

The Testing tab runs the real agent, the real voice and the real jobs.

Talk to it by typing or by voice, with the real jobs.
The office open or closed, everyone free or on a call.
Have it call you on your own number.
A message taken on a test is delivered like a real one.

Reports

Every call on the record.

Each call lands in Reports like any other, and the agent grades itself on every one.

The conversation line by line, with the recording.
What it wrote down, and whether it reached you.
A nine-point report card, from the greeting to the manners.
A running count of the minutes, by the second.

What offices use it for

The same agent, set up for your trade.

Every one of these is a job from the library, set up in the office’s own words. The agent says back what it took, once, and the office confirms anything it could not do itself.

Retail

The order desk

Item by item against your price list or store, read back once, the card in your own payment system. The order lands in your store or your email, ready to pack.

Real estate

The maintenance line

Building, apartment, what is wrong and since when, an emergency first. The request goes to the super by email or into your ticket system, at any hour.

Healthcare

After hours at the practice

The patient, the reason, how urgent. An emergency is told to call 911. An urgent concern reaches the on-call provider. The rest waits for the morning. Never medical advice.

Home care

The coordinator’s phone

A caregiver or a family asks for a coordinator by name or by town and is put through. After hours, only the on-call cell, and a message for everything else.

Insurance

The claim line

Name, policy number, what happened, when and where, anyone hurt, the number to call back. Never coverage, never an amount. Taken at any hour.

Community

The pledge line

The donor, the amount and the dedication, read back once, the card through your own payment system when you want one. Every pledge on the record.

Why it is different

A person is one word away.

Most AI answering products are built to handle the whole call themselves. Ours is built to get the caller to a person, and to do the job itself only when nobody can.

The usual way

A phone tree with a friendlier voice.

Built to handle the whole call itself, start to finish.
Transfers to a number, whether or not the person is free.
Trained on your website, and answers from all of it.
A separate app, a separate login, a separate call log.
A monthly plan, with the minutes bundled in.

The Vocatech way

It backs up the team.

Puts the caller through the moment they ask for a person.
Asks the person first, or asks them on their screen while the caller holds.
Answers only from your facts, and says so when it has none.
Its own extension, in the same portal, with every call in Reports.
Priced by the line and the minute it is on the phone, with no bundle.

How it starts

Three steps, and you hear it first.

We create the agent on your account. From then on your administrators change its greeting, hours, instructions, jobs, routing and knowledge in the portal, the same minute, with no ticket.

01
Tell us
When it should answer, who handles what, where a message goes, and the facts your front desk repeats all day.
02
We build it with you
On a Webex call, on your own number, with your greeting, your hours, your directory and your jobs, and your own system when you have one.
03
You hear it first
On the Testing tab, by typing or by voice, and you switch it on when it is right. Adding an agent or a line stays with us.

Straight answers

What offices ask about the AI Agent first.

“Will callers know it is a machine?”

It says it is the automated assistant when a caller asks, and your greeting can say so up front. It never pretends to be a person, and it hands the call to one the moment the caller asks.

“How does it know where to send a caller?”

From the directory you set up. Each row is the word a caller uses, like billing or a name, and the extension, group, queue or outside number it goes to. It transfers only to what is on that list.

“What happens when everyone is on a call?”

The caller hears so and can leave a message, or holds while the person is asked on their Callpop screen. The person writes back and decides to take the call, have a message taken, or call back.

“What happens after hours?”

It keeps your hours and your closed dates. Outside them it says your closed greeting, takes messages, and puts callers through only to the lines you marked for after hours, like an on-call cell.

“What if the agent is off, or every line is busy?”

Callers go to the failover you set, usually your main menu or the front desk group. The same when it is past its monthly minutes cap or cannot be reached, so nobody is stranded.

“Can it take an order or a payment?”

Yes. It takes an order item by item against your price list or your store and reads it back once. A card is charged in your own payment system, or your pay link is texted. Nothing goes through Vocatech.

“Does it work with our software?”

When your software has an API, yes. You describe the connection once on the job, the address and the key, and the agent looks things up or writes to it on every call. Without one, it emails what it took.

“Which languages does it speak?”

It answers in English and understands a caller who speaks Yiddish, the two languages our own office answers in. A Yiddish caller is answered in plain English, and names and places are spelled the way they sound.

“What does it never do?”

It never guesses. It knows a caller by the number they call from, finds an order only by that number or an exact reference, transfers only to what you listed, takes no card by text, and never pretends to be a person.

“How is it priced?”

By the line and the minute, with the figures at the foot of this page and on the pricing page. There is no bundle of minutes, no charge for a call it did not answer, and no contract.

One service, eight parts. Everything on this page runs on the same phone system, is set in the same portal, and lands in the same Reports.

See the whole platform

Reports Callpop Textdock AI Agent Apps Portal Integrations Faxing