Platform. Portal

The control room for
your phone system.

Users, extensions, auto attendants, call centers, hunt groups, phones, integrations, billing. The whole business lives in one admin portal. Built for the person running the phone system.

Vocatech
Fletcher Holdings
Search
EP
Good afternoon, Ellen.
Fletcher Holdings · 47 users · 3:24 PM
47
Users
128
Calls today
112
Recorded
128
AI summaries
Extensions
47 active
Auto Attendants
3 live
Call Centers
Sales, Support
Hunt Groups
1 chain
Phones
52 · 2 offline
Integrations
QB · SF
AI insight
3 unreturned calls from yesterday need follow-up.
One admin portal. Every module, every extension, every tool.
The dashboard

Your whole phone system in one screen.

This is the home screen of the admin portal. Four KPI tiles, a card for every module, a live activity feed, and one AI-generated insight. Is everything okay? You know before you click anything.

Vocatech
Fletcher Holdings
Search users, calls, settings
EP
Dashboard
Reports
Extensions47
Auto Attendants3
Call Centers2
Hunt Groups1
Schedules
Phones52
Integrations
Webex
Textdock
Billing
Permissions
Good afternoon, Ellen.
Fletcher Holdings · 47 users · 3:24 PM
47
Users
3 added this month
128
Calls today
56 incoming
112
Recorded
87.5% of total
128
AI summaries
All caught up
Extensions
47 active · 2 pending provisioning
Auto Attendants
3 live · 1 using time-based routing
Call Centers
Sales (4) · Support (6)
Hunt Groups
1 fallback chain configured
Phones
52 provisioned · 2 offline
Integrations
QuickBooks · Salesforce connected
Recent activity
View all
Ellen Price updated the auto attendant greeting for Main
12m ago
Daniel Brooks provisioned a new phone for Ext 112
1h ago
System nightly QuickBooks sync completed, 47 customers matched
8h ago
Olivia Chen added Rachel Bennett to Support call center
Yesterday
System billing invoice generated, $1,407.65
Apr 1
AI insight
3 unreturned calls from yesterday need follow-up.
The Support queue had 3 missed calls that nobody called back. Two left voicemails. The oldest has waited 18 hours.
What is inside

One portal. The whole phone system.

No jumping between admin consoles. No vendor hand-offs. Every piece of the phone system lives in one place, and every change happens in real time.

Users and extensions

The people and the numbers they ring on. Create once, configure everywhere.

Extensions
Create, edit, retire. Assign phones, features, voicemail.
Bulk operations
Import, batch-edit, mass-reassign in a click.
Voicemail
Per-extension boxes, greetings, and transcription.

Voice routing

Every way a call can reach a human. Built around real business schedules.

Auto attendants
Menu trees, time-based routing, multi-language greetings.
Call centers
Queues, agent rotation, overflow, live wallboards.
Hunt groups
Fallback chains with configurable ring time and order.
Schedules
Time-of-day, day-of-week, holiday, business hours.

Phones and devices

The hardware on every desk, provisioned and monitored from one place.

Provisioning
Cisco, Polycom, Yealink, and other SIP devices.
Zero-touch setup
MAC-address lookup, plug-and-play configuration.
Firmware management
Push updates across your fleet on a schedule.

Integrations and apps

Everything your team already uses, wired into the phone system.

CRM connectors
Salesforce, HubSpot, Zoho, HHAeXchange, custom URL patterns.
Accounting sync
QuickBooks Online for invoices, customers, and payments.
Meetings and SMS
Video conferencing and business texting alongside voice.
Screen pop
Caller identification on every desktop, push-based.

Billing and plans

What every seat costs, where the money goes, and when the invoice drops.

Invoices
Monthly invoicing with payment terms and usage lines.
Add-ons
Per-feature pricing visible on the bill, no hidden fees.
Accounting sync
Invoices flow to QuickBooks automatically each cycle.

Control and permissions

Who can see what, who can change what, and a record of who changed it.

Role-based access
Admin, manager, accounting, custom. Fine-grained per capability.
Audit log
Every change captured with user, timestamp, and before-and-after.
Reports
Call volume, queue performance, recordings, AI summaries.
AI greeting creation

Record it, write it, or let the AI polish it.

Auto-attendant greetings are usually awful because the person writing them is the person who least wants to record them. The portal lets you jot a rough idea, hit Polish, and get a clean professional script. Then synthesize a voice or record your own over it.

Auto Attendant. Main greeting
AI assist
Your rough script
thanks for calling fletcher and co. if u know extension dial it or wait and someone will pick up
Polished
Ready to record or synthesize
Thank you for calling Fletcher Holdings. If you know your party's extension, please dial it at any time. Otherwise, stay on the line and the next available team member will be with you shortly.
Record your own
Speak into your computer. The portal captures it clean.
Write and polish
Rough text in, professional script out. Edit before synthesizing.
Synthesize a voice
Google-quality text-to-speech, multi-language.
Real-time, not ticket-time

Changes happen the moment you save.

Add a user, reassign a phone, switch a call center overflow. The portal wires straight into Cisco BroadWorks underneath and every change propagates in seconds. No support tickets, no twenty-four-hour waits, no paying us to flip a setting you could flip yourself.

Role-based access

The right people see the right things.

Not everyone needs to see everything. Role-based access means a manager sees only their team, accounting sees only billing, the admin sees it all. Configurable down to the individual capability.

Role
Admin
Everything. Users, voice, integrations, billing, reports.
Role
Team manager
Their team’s users, their team’s reports, nothing else.
Role
Accounting
Billing, invoices, and payment terms only.
Part of the Vocatech platform

One service. Six products. Every feature your team expects.

Everything on this page is part of the same Vocatech service. Nothing on it is an upgrade tier. Nothing on it is a premium add-on.

See the whole platform
Included at $29.95 per seat

Included with every seat.

Every Vocatech account has the Portal. No add-on, no per-seat fee, no upgrade path.