Platform. Portal

The control room for
your phone system.

Users, extensions, auto attendants, call centers, hunt groups, phones, integrations, billing. The whole business lives in one admin portal. Built for the person running the phone system.

Vocatech
Fletcher Holdings
Search
EP
Good afternoon, Ellen.
Fletcher Holdings · 47 users · 3:24 PM
47
Users
128
Calls today
112
Recorded
128
AI summaries
Extensions
47 active
Auto Attendants
3 live
Call Centers
Sales, Support
Hunt Groups
1 chain
Phones
52 · 2 offline
Integrations
QB · SF
AI insight
3 unreturned calls from yesterday need follow-up.
One admin portal. Every module, every extension, every tool.
The dashboard

Your whole phone system in one screen.

This is the home screen of the admin portal. Four KPI tiles, a card for every module, a live activity feed, and one AI-generated insight. Is everything okay? You know before you click anything.

Vocatech
Fletcher Holdings
Search users, calls, settings
EP
Dashboard
Reports
Extensions47
Auto Attendants3
Call Centers2
Hunt Groups1
Schedules
Phones52
Integrations
Webex
Textdock
Billing
Permissions
Good afternoon, Ellen.
Fletcher Holdings · 47 users · 3:24 PM
47
Users
3 added this month
128
Calls today
56 incoming
112
Recorded
87.5% of total
128
AI summaries
All caught up
Extensions
47 active · 2 pending provisioning
Auto Attendants
3 live · 1 using time-based routing
Call Centers
Sales (4) · Support (6)
Hunt Groups
1 fallback chain configured
Phones
52 provisioned · 2 offline
Integrations
API key active · 2 webhooks
Recent activity
View all
Ellen Price updated the auto attendant greeting for Main
12m ago
Daniel Brooks provisioned a new phone for Ext 112
1h ago
System contact list import completed, 47 contacts matched
8h ago
Olivia Chen added Rachel Bennett to Support call center
Yesterday
System billing invoice generated, $1,407.65
Apr 1
AI insight
3 unreturned calls from yesterday need follow-up.
The Support queue had 3 missed calls that nobody called back. Two left voicemails. The oldest has waited 18 hours.
What is inside

One portal. The whole phone system.

No jumping between admin consoles. No vendor hand-offs. Every piece of the phone system lives in one place, and every change happens in real time.

Users and extensions

The people and the numbers they ring on. Create once, configure everywhere.

Extensions
Create, edit, retire. Assign phones, features, voicemail.
Bulk operations
Import, batch-edit, mass-reassign in a click.
Voicemail
Per-extension boxes and greetings, emailed as audio.

Voice routing

Every way a call can reach a human. Built around real business schedules.

Auto attendants
Menu trees, time-based routing, multi-language greetings.
Call centers
Queues, agent rotation, overflow, threshold alerts.
Hunt groups
Fallback chains with configurable ring time and order.
Schedules
Time-of-day, day-of-week, holiday, business hours.

Phones and devices

The hardware on every desk, provisioned and monitored from one place.

Provisioning
Poly and Yealink desk phones and cordless sets, provisioned by us.
Zero-touch setup
MAC-address lookup, plug-and-play configuration.
Phone inventory
Every registered device and its status, in one list.

Integrations and apps

Everything your team already uses, wired into the phone system.

Record links
Salesforce, HubSpot, Zoho, HHAeXchange, any URL pattern.
API keys and webhooks
Generate the key, manage endpoints, send a test delivery.
Meetings and SMS
Video conferencing and business texting alongside voice.
Screen pop
Caller identification on every desktop, push-based.

Billing and plans

What every seat costs, where the money goes, and when the invoice drops.

Invoices
Monthly invoicing with payment terms and separate metered usage lines.
Add-ons and usage
Numbers, fax lines, and usage, each on its own line.
Card and invoices
Update the card, download invoices and statements.

Control and permissions

Who can see what, who can change what, and how far each login reaches.

Login permissions
Advanced or reports-only. Report scope and recording access per login.
HIPAA
Enable HIPAA mode and accept the BAA in the portal.
Reports
Call volume, queue stats, recordings, AI summaries.
AI greeting creation

Record it, upload it, or type it.

Auto-attendant greetings are usually awful because the person writing them is the person who least wants to record them. The portal lets you type the script, pick a voice and a speed, and hear it before you save. Or record your own, or upload a file.

Auto Attendant. Main greeting
AI assist
Your rough script
thanks for calling fletcher and co. if u know extension dial it or wait and someone will pick up
Ready
Ready to record or synthesize
Thank you for calling Fletcher Holdings. If you know your party's extension, please dial it at any time. Otherwise, stay on the line and the next available team member will be with you shortly.
Record your own
Speak into your computer. The portal captures it clean.
Read it back
Upload or record audio and get the words back to review or edit.
Synthesize a voice
Natural text-to-speech, with a voice and a speed slider.
Real-time, not ticket-time

Changes happen the moment you save.

Add a user, reassign a phone, switch a call center overflow. The portal wires straight into Cisco BroadWorks underneath and every change propagates in seconds. No support tickets, no twenty-four-hour waits, no paying us to flip a setting you could flip yourself.

Role-based access

The right people see the right things.

Not everyone needs to see everything. Role-based access means a manager sees only their team, accounting sees only billing, the admin sees it all. Configurable down to the individual capability.

Role
Admin
Everything. Users, voice, integrations, billing, reports.
Role
Team manager
Their team’s users, their team’s reports, nothing else.
Role
Accounting
Billing, invoices, and payment terms only.
Part of the Vocatech platform

One service. Seven products. Every feature your team expects.

Everything on this page is part of the same Vocatech service. Nothing on it is an upgrade tier. Nothing on it is a premium add-on.

See the whole platform
Included at $29.95 per seat

Included with every seat.

Every Vocatech account has the Portal. No add-on, no extra license, no upgrade path.