Solutions · Home care
Phone service for every home care agency.
Aides call in late or sick, families call about a visit, and intake calls come all day. We match each caller to your client and aide lists, record and summarize the call, and keep texts on the agency number instead of a coordinator’s cell.
The calls a home care office takes all day.
Six of them, and what happens on our side when each one rings.
Coordinators should not be the phone system.
What most agencies live with, and what changes once the calls run through us.
Cells, voicemail and memory.
- Aides call a coordinator’s own cell.
- Families repeat the story to each person.
- A shift change agreed by phone is not written.
- After hours, one person carries the phone.
- Texts leave with the coordinator who leaves.
One agency number, every call on record.
- Aides call the agency number and are known.
- The client’s record is on screen before hello.
- Every call is recorded with a summary.
- The on-call line follows a schedule you set.
- Texts stay in a space the whole team shares.
Three steps, and the agency number rings here.
Nothing in the switch needs a visit, and your old service rings until the day the numbers move.
- 01
Your lists come in
Clients, aides and family numbers come in from your agency system as a file, by email or on a schedule, and Callpop knows them from the first call.
- 02
Built around your regions
We set the intake queue, each region’s group and the after-hours line, and you test every one of them on a temporary number first.
- 03
Your numbers move
The agency numbers port at no charge, about a week out, on a Monday to Thursday at 6 PM. Aides keep calling the number they already know.
Questions agencies ask before they switch.
“Does it work with HHAeXchange?”
Yes, the way Callpop works with any system. Your client and aide lists come in as a file or on a schedule, and the record link opens the person in HHAeXchange. It does not replace your EVV, and the aides’ visit check-ins stay where they are.
“Is there a Business Associate Agreement?”
Yes, at no extra charge, accepted on the portal’s Compliance page. It covers calls, recordings, voicemail and faxes kept in the portal, and the AI Agent on calls, whose messages reach the office as a link into the portal. Texts, WhatsApp and anything sent to email are outside it, which no vendor can change, and the page flags each one.
“Can aides text the agency?”
Yes, on the agency number, into a Webex space the coordinators share or the Messaging page. Keep texts to times, towns and shifts. A text cannot carry a diagnosis or a care note, under the agreement or any setting.
“What happens with a call in Spanish?”
It is recorded and transcribed in Spanish, with an English version and a summary, so a coordinator who does not speak Spanish knows what was asked. A typed greeting can be read in Spanish as well as English.
“Who covers the phones at night?”
Your schedule sends the after-hours line to the coordinator on call, on a cell over the regular signal. With the AI Agent on it, the agent answers first, takes the message and puts an urgent caller through to that cell.
“Can the AI Agent take a new client’s intake?”
It asks the questions your intake sheet asks, one at a time, and sends the answers to your intake team by email or into your system. It never says whether a case is accepted, and it puts the caller through when they ask for a person.
“What does it cost for an office of twenty?”
$29.95 per seat a month, so twenty seats are $599.00, with every feature in every seat. Federal telecom fees are included, and New York sales tax is the one line added in New York. Aides need no seat to call or text the agency.
“Is there a contract?”
No. You pay month to month with no early-termination fee, and your numbers leave with you if you go. There is no trial either. A person shows you the system on your own calls and sets it up the way your agency works.
Where we serve home care agencies. Agencies in these towns work with our office in Brooklyn by phone and on Webex, with nothing that needs a visit.
Every town we serveOne price, every seat
One price for every seat in the agency.
A person picks up, shows you the system on your own calls, and sets up the queue, the regions and the night line with you.
$29.95 per seat per month, every feature in every seat, month to month, no contract. New York sales tax is the one line added in New York. Nothing is added in New Jersey. Add-ons and usage