Does it really connect to HHAeXchange?

Yes. Your patient and caregiver list feeds the contact directory, so Callpop shows the HHAeXchange record with a link into it the moment a known number calls. Ask us to show it on a live call before you decide.

Is there a HIPAA business associate agreement?

Yes. You accept the BAA in the portal at the standard price. It covers the recordings, the transcripts and the written summaries.

Can intake lines be in Spanish and Yiddish?

Yes. English and Spanish greetings can be typed and read by a voice; a Yiddish greeting is recorded in your own voice. Each line is routed to the right coordinator, and calls are transcribed in the language spoken, Yiddish included.

What about the after-hours line?

The after-hours line rings whoever is on call, changed in the portal in one step. When nobody can pick up, the AI Agent can answer on its own extension, take the message and put an urgent caller through to a person the moment they ask.

What does it cost for a 25-person office?

$29.95 per seat a month, so twenty-five seats is $748.75, every feature included, telecom taxes and fees included, no contract. Field caregivers do not need seats to call or text the agency.

No contract, month to month. Instead of a trial, a real person shows you the system on your own calls and sets you up the way you want.

Industry. Home care

Before the second ring,
the caseworker already knows.

Vocatech for home care agencies. The HHAeXchange record is on the screen when a caregiver, a patient or a family member calls. Every call is recorded, transcribed, and summarized. Intake and scheduling calls never vanish into memory. Caregivers text the agency number, not a coordinator’s cell.

Contact See the platform

Every feature included for a flat $29.95 per seat. No tiers, no traps.

What is broken today

What the wrong phone system costs you.

Caseworkers pick up blind

A caseworker is on the HHAeXchange schedule tab working an exception. The phone rings. They have no idea who is calling, or which patient it is about.

Caregivers call from unknown cells

A caregiver calls in a late arrival from a number nobody saved. The coordinator spends the first minute asking who this is and which patient it is about.

Scheduling calls go unwritten

A shift swap agreed on the phone is nowhere on the record. The next coordinator does not know, the visit is missed, and the exception shows up in EVV.

Intake happens in three languages

Intake calls arrive in English, Spanish and Yiddish, often on the same morning. The greeting, the routing and the record all have to handle all three.

After-hours calls land on one cell

The on-call coordinator carries a personal phone. When they leave, the number and the history leave with them, and the next person starts from zero.

Audits need proof

A complaint, a missed visit, a billing dispute. Months later, nobody can play back what was actually said, and the file holds only a one-line note.

What changes with Vocatech

The calls get easier, and the numbers move.

HHAeXchange record in Callpop

The patient or caregiver record opens with the call: name, case status, the last note, a link into HHAeXchange. The caseworker says hello already knowing.

Families and caregivers, one popup

One number can match a patient, a family member and a caregiver assignment. Callpop flips between them with the arrow keys.

Every scheduling call on the record

Recorded, transcribed and summarized. "Caregiver Perez swapped Thursday for Friday with patient Lopez, confirmed with the daughter." Searchable for a year.

Greetings in three languages

Intake lines in English, Spanish and Yiddish, each routed to the right coordinator. Our own team answers your calls to us in English and Yiddish.

Shared texting on the agency number

Caregivers and families text the agency number. The whole coordination team sees the thread in Webex. Nothing stays on one person’s cell.

After-hours on-call that moves

The after-hours line rings whoever is on call this week, from the portal, in one change. Every call is logged and summarized the same way as daytime calls.

The products that matter most here

Every product is included.
These four matter most here.

Callpop

Caller ID with account, CRM links, and history

The HHAeXchange record and the last note appear before the third ring. Built for one number that matches several people.

Explore Callpop

Reports

Call logs, AI summaries, transcripts

Every intake, scheduling and complaint call recorded and searchable, with an AI summary. Proof for the audit.

Explore Reports

Textdock

SMS and WhatsApp inside Webex

Caregivers and families text one agency number. The coordination team sees every thread in Webex, with photos and documents.

Explore Textdock

Integrations

Custom integrations, not an app store

HHAeXchange and your other systems feed the contact directory through the API. Call summaries go back to the record.

Explore Integrations

Works with

The systems you already run on.

Your records feed the contact directory, so Callpop shows the right person with a link into the record. Anything with an API connects through ours.

HHAeXchangeAlayaCareWellSkyYour in-house system

Straight answers

What home care agencies ask us first.

Does it really connect to HHAeXchange?: Yes. Your patient and caregiver list feeds the contact directory, so Callpop shows the HHAeXchange record with a link into it the moment a known number calls. Ask us to show it on a live call before you decide.
Is there a HIPAA business associate agreement?: Yes. You accept the BAA in the portal at the standard price. It covers the recordings, the transcripts and the written summaries.
Can intake lines be in Spanish and Yiddish?: Yes. English and Spanish greetings can be typed and read by a voice; a Yiddish greeting is recorded in your own voice. Each line is routed to the right coordinator, and calls are transcribed in the language spoken, Yiddish included.
What about the after-hours line?: The after-hours line rings whoever is on call, changed in the portal in one step. When nobody can pick up, the AI Agent can answer on its own extension, take the message and put an urgent caller through to a person the moment they ask.
What does it cost for a 25-person office?: $29.95 per seat a month, so twenty-five seats is $748.75, every feature included, telecom taxes and fees included, no contract. Field caregivers do not need seats to call or text the agency.
Is there a contract?: No contract, month to month. Instead of a trial, a real person shows you the system on your own calls and sets you up the way you want.

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