Messaging

SMS, MMS and WhatsApp on your business number, in Webex, the portal, or email, and why a text failed.

8 articles

Texting on your number: SMS and WhatsApp
Three ways to work your texts, one road per channel, and which channel fits.
Textdock in Webex
Every conversation is a Webex space. What we connect, who you add, how the team replies.
The Messaging inbox in the portal
The same conversations in a browser: search, group texts, notifications.
10DLC registration
What we need, what your website must show, and what approval looks like.
WhatsApp Business setup
Facebook Business, the verification code, the session with us, and going live.
Send a text or WhatsApp from email
The email gateway: the address format, replies, the stripped signature, and common issues.
Why a text failed
Every failure line the system sends, what it means, and whose side it is on.
Before you send a text blast, read this
Why mass texting can break the texting you rely on, and how to do it safely.

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