Messaging

SMS, MMS and WhatsApp on your business number, in Webex, in the portal, or by email.

8 articles

Texting on your number: SMS and WhatsApp
Three ways to work your texts, one road per channel, and which channel fits.
Textdock in Webex
Every conversation is a Webex space. What we connect, who you add, how the team replies.
The Messaging inbox in the portal
The same conversations in a browser: search, group texts, notifications.
10DLC registration
What we need, what your website must show, and what approval looks like.
WhatsApp Business setup
Facebook Business, the verification code, and going live.
Send a text or WhatsApp from email
The email gateway: the address format, replies, and common issues.
Why a text failed
Every failure line the system sends, what it means, and whose side it is on.
Before you send a text blast, read this
Why mass texting can break the texting you rely on, and how to do it safely.

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