Reports and recording
The live view, every call's journey, missed calls, AI summaries, email reports, and recordings.
6 articles
- The Reports page and the live viewWhat the page shows right now, the filters, and sharing a view as a link.
- Reading a call journey, and missed callsEvery step a call took, who answered, and how to work the calls nobody returned.
- AI summaries and transcriptsWhat has to be on, where they appear, how accurate they are, and how long they take.
- Scheduled email reportsA daily or weekly call report in your inbox, with a spreadsheet if you want one.
- Call recording, how it works and turning it onRecording per extension, the company-wide switch, retention, and consent.
- Playing recordings and who can hear themWhere recordings live, the two permissions, and why a play button is greyed out.
Didn’t find what you needed?
Call us. A real person picks up and usually has an answer in minutes. A message from the contact page opens a ticket with our team.