Reports and recording

The live view, every call's journey, missed calls, AI summaries, email reports, and recordings.

6 articles

The Reports page and the live view
What the page shows right now, the filters, and sharing a view as a link.
Reading a call journey, and missed calls
Every step a call took, who answered, and how to work the calls nobody returned.
AI summaries and transcripts
What has to be on, where they appear, how accurate they are, and how long they take.
Scheduled email reports
A daily or weekly call report in your inbox, with a spreadsheet if you want one.
Call recording: how it works and turning it on
Recording per extension, the company-wide switch, retention, and consent.
Playing recordings and who can hear them
Where recordings live, the two permissions, and why a play button is greyed out.

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