Call routing
Auto attendants, hunt groups, call centers, schedules, holidays, greetings, and blocking a caller.
8 articles
- Auto attendantsThe menu callers hear: greetings, key presses, hours, holidays, submenus.
- Hunt groupsOne number, many phones: ring policies, no-answer forwarding, and the zero-second trap.
- Call centersQueues with agents: signing in, announcements, thresholds, and the safety net.
- SchedulesBusiness hours, lunch, and early Fridays, built once and attached where they are needed.
- Holidays and closuresAdding the Jewish holidays and a one-day closure so every menu switches by itself.
- Greetings and hold musicText to speech, your own recordings, changing the words, and the hold music rules.
- Blocking a callerBlock a number for the whole company, and what to do about a private number.
- The AI agentAn agent that answers calls and texts, knows the caller, transfers, takes messages, and reads your own lists. What it costs, and HIPAA.
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