Call routing

Auto attendants, hunt groups, call centers, schedules, holidays, greetings, and blocking.

7 articles

Auto attendants
The menu callers hear: greetings, key presses, hours, holidays, submenus.
Hunt groups
One number, many phones: ring policies, no-answer forwarding, and the zero-second trap.
Call centers
Queues with agents: signing in, announcements, thresholds, and the safety net.
Schedules
Business hours, lunch, and early Fridays, built once and attached where they are needed.
Holidays and closures
Adding the Jewish holidays and a one-day closure so every menu switches by itself.
Greetings and hold music
Text to speech, your own recordings, changing the words, and the hold music rules.
Blocking a caller
Block a number for the whole company, and what to do about a private number.

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