Welcome and what's included

You signed up. Here is what you actually have.

What you get

Every extension includes the whole platform. Nothing is held back for a higher tier, because there is no higher tier.

• Webex on desktop, phone and tablet. Calling, team messaging, and meetings in one app.
• The admin portal at admin.vocatech.com. Extensions, menus, groups, queues, phones, numbers, schedules, greetings, contacts, billing, reports.
• Reports. Every call as it happens, every call's journey step by step, forty-plus statistics, and the recording, transcript and AI summary on the same screen.
• Callpop. A Windows popup that shows who is calling before you pick up, with their history and a link into their record in your own system.
• Textdock. SMS, MMS and WhatsApp on your business number, inside Webex, shared by the team.
• The API at api.vocatech.com, webhooks, and an MCP endpoint for AI assistants.

Calling

Unlimited calling in the US and Canada. Transfer, park and pickup, three-way calls, call forwarding, voicemail and voicemail to email, call history, E911, AI noise removal, and Office Anywhere, which makes your cell part of your extension. Every extension carries the premium feature set; there are no feature packs.

Auto attendants, hunt groups and call centers are unlimited and included, with business hours, after hours, holidays and submenus.

Recording and AI

Recording is included and switched on per extension when you ask. A recorded call is playable in Reports about ten seconds after it ends and is kept for at least a year. Transcripts and AI summaries are switched on for the company when you ask, and they appear next to the recording. See call recording.

Messaging

SMS, MMS and WhatsApp are included on your main company number and on each user's own direct number. You work the conversations in Webex, in the portal, or by email. Sending texts needs a one-time carrier registration, which we file for you with your business details; receiving works from day one. See texting on your number.

What is not in the $29.95

• Extra numbers. Your main company number and each user's own direct number are included. Any other number is $4.95 a month: a second number on a menu, group or queue, a spare number, a second number on one extension. A toll-free number is $2.00 a month plus its inbound minutes. See extra numbers.
• Virtual fax. $14.95 a month per fax line.
• Paging and door phones. $14.95 a month per dedicated number.
• A dedicated shared outgoing line. $19.95 a month, its number included, when every extension should be able to call out on a second number.
• Usage. Billed only in a month it happens, at the rates on the pricing page:

• Toll-free number. $2.00 per month, per number.
• Toll-free minutes. $0.04 per minute. Inbound calls to your toll-free number only.
• International calling. $0.06 per minute. Every destination, landline or mobile. Off until you ask us to turn it on.
• Directory assistance (411). $1.50 per call.
• Metered messaging. $0.02 per outgoing message. For API messaging above the included allowance, and for mass texting. The general API key includes 20 messages a minute and 200 a day at no charge.

• Hardware. Desk phones, cordless sets and headsets are one-time purchases. See the phone buying guide.

If a line item is not in that list, it is in the $29.95.

Support

A real person picks up at 718.395.1550, which also takes texts and WhatsApp. Email is office@vocatech.com. Hours are Monday to Thursday 9 AM to 5 PM and Friday 9 AM to 12 PM Eastern, in English and Yiddish. Onboarding is done with you, person to person.

The next step is usually porting your numbers. That one takes the longest, so start there.