The short answer
The Reports page in the portal is built from call events as they happen, not from a file that arrives the next day. The live strip across the top shows calls in progress and callers holding right now; the tiles, the chart and the call list below it cover the range you pick.
The live view
The strip at the top counts what is happening this second: calls live, callers holding, and the rest. It updates on its own. If a laptop wakes from sleep or the connection drops, the page reconnects by itself; if it cannot, it shows "Live feed lost. Refresh the page." rather than leaving stale numbers on screen. The live counts appear on accounts where call events are switched on, which is every account we build.
Tiles and charts
The tiles total the range: incoming, outgoing, missed, unreturned, and forty-plus statistics behind them. The chart shows volume over time, hour by hour for a day and day by day for a longer range. The breakdown by type, behind the bar-chart icon, shows each menu, group, queue and person with a strip of what happened to the callers who reached it: answered, gave up, moved on, still waiting. Every count on a strip opens the list of those calls.
Filters
Pick a date range or a shortcut (today, yesterday, this week, last month, 30 days), a direction, a status, and a time of day. The time picker understands two different asks: one continuous stretch, such as 5 PM Monday to 9 AM Tuesday, and the same hours on every day of the range, such as 5 PM to 9 PM every day last month. The search box takes a name, a number, an extension or a call ID.
Everything you pick is written into the page's address. Copy the address and send it, and the other person opens the same view, subject to what their own login is allowed to see.
The call list and the journey
Every call in the list opens as a journey: each step the call took, in order, with how long it rang and how long it talked, who answered, and the recording, summary and transcript where they exist. See reading a call journey, and missed calls.
Export
The export behind the magnifier icon produces a spreadsheet of the call list for the range on screen. It is the list only, without transcripts. For a report that arrives by itself every morning, see scheduled email reports.
What each login sees
A portal login can be limited to the calls of certain people, departments, groups or queues; left unlimited, it sees the whole company. Playing a recording needs a separate permission on the login, which is why two people can open the same call and see different things. Both are set on the Users page. See portal logins and what each can see and playing recordings.