The short answer
Callpop installs like any other Windows app. Download, run, sign in. Five minutes start to finish, plus one setting in Webex.
Download and run
- Download Callpop for Windows.
- Double-click the downloaded file and click Install. There are no options to pick. If Windows SmartScreen asks, choose More info, then Run anyway.
- When it finishes, Callpop opens on the sign-in screen.
Callpop installs for your Windows user only. If two people share one computer with separate Windows logins, each person installs their own copy.
Sign in
Callpop uses your Apps Login: the email address and password on your welcome email, the same ones that sign you into Webex. There is no separate Callpop account. On a company that signs in with Google or Microsoft, use that button instead. The first successful sign-in is what links Callpop to your extension, so the popups you see are the calls that ring your line.
If you do not have the welcome email, check Spam and Promotions, then ask us to resend it. See logins and passwords.
If a correct password is refused
Callpop needs a switch on your company called Events. When it is off, a correct password is refused with a message that call notifications are not turned on for your company yet. Every account we build has it on; older accounts sometimes do not, and that is the commonest reason a first sign-in fails. Ask us and we turn it on.
Turn off the Webex ringer
Callpop has its own ringer, and it usually fires a beat before Webex knows the call is there. With both on, every call rings twice through the same speakers. In the Webex app, go to Settings, then Notifications, then Calling, and set the ringtone to None. Leave notifications on if you want them; only the ringtone is silenced. A desk phone's ringer is fine to leave on; it rings in the room, not in your speakers.
Pin the tray icon
Callpop runs in the Windows system tray, the row of small icons next to the clock. Windows hides new tray icons behind a small arrow; click the arrow, find the Callpop icon, and drag it out into the always-visible area so you can right-click it for settings without hunting.
Test it with a contact
The best part of Callpop is a caller's name and record link appearing as the phone rings. For that, the number has to exist in your company's contacts in the portal. Add one test contact with a number you can call from, such as your cell, then call your work number from it. The popup should show the name and a button into the record. If it shows only the number, the contacts are not there yet; see contacts and caller names.
Without any contacts, Callpop still pops on every call with the caller's number and the past calls with that number. Only the name and the record link are missing.
Answer, hold and end
The buttons on the popup work when a device is registered on your extension: a desk phone, or the Webex app signed in. With neither, the popup says the call already ended, which is its way of saying nothing is registered.
AI summaries in the history panel
Each past call in the caller's history panel carries a short AI summary when call recording is on for the extensions involved and transcription is on for your company. Both are switched on by us when you ask. See AI summaries and transcripts.
Starting with Windows
Callpop starts with Windows by default and sits quietly in the tray until a call comes in. To change that, right-click the tray icon, pick Settings, and switch Start with Windows. Leave it on unless you have a reason not to.
If the popup never appears
Check three things in order: Callpop is running (look for the tray icon), Windows Focus Assist or Do Not Disturb is off, and you are signed in as the right extension. If all three are fine and it still does not pop, call us.