The short answer
Callpop is not only a popup. Press History beside the number and a side panel shows the history with that number, newest first, with the date, the duration, who answered, and a summary of each recorded call. Instead of digging through a record, you read three lines and know where the last conversation ended.
Summaries
A summary is written automatically after a recorded call ends, usually within a minute or two. It captures what the caller asked about, what was agreed, and any follow-up. Summaries need two things that we switch on when you ask: call recording on the extension that took the call, and transcription for your company. If the history shows calls but no summaries, one of the two is off; ask us. See AI summaries and transcripts.
Opening the whole call
A past call in the panel links to the same call in Reports, where the recording plays inline and the full transcript sits under it, for anyone whose portal login is allowed to see them. See playing recordings and who can hear them.
One number, many people
Some numbers belong to several records: a building's front desk that serves many residents, an agency's main line that serves many patients. Callpop shows every matching contact and lets you open each one's record. The history belongs to the number, so it is the same for each of them. Common in healthcare, real estate and property management.
No sign-in per call
Callpop keeps the sign-in from install. The panel is available the moment the popup appears, with nothing to authenticate again.