The short answer
admin.vocatech.com, with a portal login. Chrome, Edge, Firefox and Safari all work.The admin portal is where you run the phone system: people, menus, groups, numbers, phones, schedules, greetings, texting, reports and billing. Everything about one thing is on one page, with tabs, rather than spread across five screens.
Signing in
Go to admin.vocatech.com and sign in with a portal login. A portal login is a separate thing from the Webex sign-in, and it exists only when someone created it; see logins and passwords. Google and Microsoft sign-in work for an email that already matches a login. A login that reaches more than one company lands on a company picker first.
The sidebar
- Dashboard. Today's numbers for the company at a glance.
- Extensions. Every person. Each extension opens with six tabs: Overview, Settings, Voicemail, Phones, Apps, and + Features for the cards it does not show yet.
- Auto Attendants, Hunt Groups, Call Centers. The menus, the ring groups, and the queues.
- Users. The portal logins, what each can see, and their email reports.
- Phones and Numbers. Every device with its registration, and every number with its caller ID name and the ports in progress.
- Schedules and Greetings. The hours and holidays, and every recording plus the hold music.
- Messaging and Textdock. The texting inbox, and the texting setup for your numbers.
- Reports. Live calls, statistics, every call's journey, recordings.
- Billing. Invoices, the payment method on file, statements, for a login with billing access.
- Contacts and Integrations. The names Callpop and the phones show, the API key, the contact imports.
- Settings. The company profile, the Defaults block (the company-wide switches), departments, and the Blocked Numbers panel.
- Faxing. Sending and the fax history, on accounts with a fax line.
A page whose entry you can see but which opens with a card saying it is not enabled for your account is a permissions question, not a fault; see portal logins and what each can see.
Where the common tasks are
| Task | Where |
|---|---|
| Change a menu greeting | Auto Attendants, the menu, the tab for the menu (Open, Closed, Holiday), the greeting card |
| Add someone to a ring group | Hunt Groups, the group, the Routing tab |
| Forward someone's calls | Extensions, the person, the Settings tab |
| Reset a voicemail passcode | Extensions, the person, the Voicemail tab (we tell you the new one) |
| Add a holiday | Schedules, the Holiday Schedule |
| See who is on the phone now | Reports, the live strip at the top |
| Play a recording | Reports, the call, the player in its journey |
| Block a number | Settings, Blocked Numbers |
| Pay an invoice or update the card | Billing |
| Accept the HIPAA agreement | The Compliance page, with an Advanced login |
Saving
Nothing saves on its own. Make the change, press Save on that page or tab, and wait for the confirmation. A change that was not saved is not in place, and the page warns you if you leave with unsaved edits.