The short answer
Sign up on the 3rd and you have until the end of the month free. Sign up on the 28th and you have three free days. Either way, billing starts on the next 1st.
Your first invoice
Each seat is $29.95 a month, shown on the invoice as its two components: Voice Line Service at $9.95 and Collaboration Suite at $20.00. The two lines always add up to $29.95 per seat. Add-ons appear as their own lines when you have them: a fax line at $14.95, an extra number at $4.95, a paging or doorbell number at $14.95.
Usage appears the same way, only in a month you used it. Most accounts never see one of these lines. The rates are the ones on the pricing page:
- Toll-free number.
$2.00per month, per number. - Toll-free minutes.
$0.04per minute. Inbound calls to your toll-free number only. - International calling.
$0.06per minute. Every destination, landline or mobile. Off until you ask us to turn it on. - Directory assistance (411).
$1.50per call. - Metered messaging.
$0.02per outgoing message. For API messaging above the included allowance, and for mass texting. The general API key includes 20 messages a minute and 200 a day at no charge.
A sales tax line appears where your state requires it. Telecom taxes and regulatory fees are inside the price, not added to it. The full line-by-line reading is in understanding your invoice.
How you pay
- Automated. The card or bank account on file is charged on the 1st. Most customers are on this.
- Check terms. The invoice goes out on the 1st and is due ten days later, for businesses that run payments through accounts payable.
Tell us which during setup. Switching later is one request to billing@vocatech.com. Cards and bank accounts are entered on the portal's Billing page by a login with billing access, or through a secure link we send. Never email a card number. See paying and updating your card.
If something changes
Add a seat, drop a seat, add a fax line: the next invoice reflects it. Whatever is active on the 1st is billed for that month. There is no contract, no exit fee, and no holding your numbers: if you ever leave, the new provider files the port and we release the numbers. See leaving or downsizing.