Billing cycle, reminders, and terms

The billing date

Invoices generate on the 1st of every month, weekend or not, and cover the month ahead. April's invoice is for April's service. Any seat, number or line active at that moment is billed for the full month; a seat added on the 15th appears on the next 1st, and there is no proration either way.

Automated terms

The card or bank account on file is charged on the 1st, usually later in the day, and the invoice arrives by email the same day. A charge that fails is retried automatically over the following days. The monthly run pays open invoices oldest first and stops at the first decline, so a card that fails once can leave more than one invoice open; the reminders below say when.

Check terms

The invoice goes out on the 1st and is due ten days later. For businesses that run payments through accounts payable. Every invoice email on check terms carries a pay link, so a card or bank account can still pay it in one click. Switching between automated and check terms is one request to billing@vocatech.com.

When a payment is late

Reminders run on the calendar, not on how many days one invoice is overdue:

1. The 20th of the month: the first reminder.
2. The 7th of the next month.
3. The 20th of the next month, by which point two invoices are unpaid.
4. The 7th of the third month, with three invoices unpaid: the disconnection notice.

Each date moves forward to the first business day on or after it, skipping weekends and the Jewish holidays. The disconnection notice gives three business days. After that, outgoing calls are disabled, then the service is suspended, and eventually the account is removed; a removed account cannot resume without paying the balance in full. Nobody wakes up to dead phones over one declined card on a Tuesday.

Where the invoice goes

To the billing email address on the account. Changing it is one request to billing, and it changes the account, the open invoices and the monthly template together. An invoice email that stops arriving on one day, with nothing changed, is a bounce block on the address; invoices clear that block once on their own, and a second block means the mailbox itself needs fixing. See notification emails stopped arriving.

Reading the invoice, paying it, and leaving

The lines are explained in understanding your invoice, paying and cards in paying, updating your card, and statements, and closing seats or the account in leaving, downsizing, or closing a location. Service is month to month; there is no contract and no exit fee.