Every phone needs its MAC address added to the extension before it can register. If you bought the phone through Vocatech, send us the MAC address or add it in the admin portal so we can attach it to the right extension.
After the MAC address is on the extension, set the phone to use our secure provisioning server.
The only settings you need
There is no provisioning user name or password. Leave those fields as they are. After you save and reboot, the phone connects securely to Vocatech, downloads its configuration, and installs the certificates it needs going forward.
Before you start
Find the MAC address
It is on the back sticker. Example: 64167F123ABC or 64:16:7F:12:3A:BC.
Add it to the extension
Send it to us, or open the extension in the admin portal and add it on the Phones tab. An Edge or a VVX is added under the family Polycom BusinessMedia (Edge / VVX); there is no separate entry per model.
Plug in the phone
Ethernet goes into the LAN port. Use PoE, a PoE injector, or the correct power supply.
Admin password
If the phone asks, try 456. If an Edge asks you to create a password, write it down.
Set the provisioning server
- Press
HomeorMenu. If a VVX phone is still starting up, pressCancel, then chooseSetup. - Go to
SettingsthenAdvanced. Enter the admin password. - Open
Administration SettingsthenNetwork ConfigurationthenProvisioning Server. - Set
Server TypetoHTTPS. - Set
Server Addressto . Use the*key for the dots if needed. - Back out of the menu and choose
Save Config. The phone will reboot.
After it reboots
Leave it alone for a few minutes. A fresh phone can reboot more than once while it downloads configuration and firmware. When it is done, the screen shows the user name or extension.
If the phone still does not register after five minutes, the most common causes are the MAC address is not on file, the MAC is on the wrong phone family, the network is blocking the connection, or the phone is still locked to another provider. See phone will not register.
Factory reset
Do not factory reset unless the phone is locked, stuck, or still pointing to an old provider. Call us first if you are not sure.
If a reset is needed, keep the MAC address handy. Some Poly phones use the MAC address as the reset password.