If you bought through Vocatech, your phone ships pre-provisioned. Plug it in, wait two minutes, you have a dial tone. That is the whole process.
If you bought elsewhere, there is one extra step (sending us the MAC address) and then it is the same.
Unbox
Every Poly box has the phone, the handset, the coiled cord, and a base stand. Most boxes do not include a power adapter. Edge and VVX phones are designed to use Power over Ethernet (PoE) from a PoE-capable switch.
If your network switch is not PoE, you need a PoE injector or a separate power adapter. Ask before you unbox fifteen phones expecting to plug straight in.
Plug in
For an Edge E250 or VVX 250 on ethernet:
- Snap the stand on the back of the phone.
- Plug the coiled cord between the handset and the phone body.
- Plug an ethernet cable from your network switch into the port marked
LAN. - Optional: plug your computer into the port marked
PCon the back of the phone to daisy-chain.
For an Edge E350 on Wi-Fi, you still need to ethernet it to the network for the first boot. That lets it pull its config. After provisioning completes, you can switch to Wi-Fi in the phone settings and unplug.
First boot
Power on. The screen shows the Poly logo. Then it pulls its configuration from our provisioning server. You will see status messages scroll past. Do not interrupt this. It takes 2 to 3 minutes on a fresh phone and can reboot itself once or twice during the process.
When it is done, the screen shows your extension number and your name. The phone is ready. Dial 411 and test with one of our people.
Wi-Fi on the E350
After the first boot on ethernet, the E350 is ready to go wireless. Navigate in the phone menu: Settings then Basic then Network Configuration then Wi-Fi Menu. Pick your 5 GHz network. Enter the password.
Two gotchas:
- The E350 only connects to 5 GHz networks. If your router broadcasts one SSID for both 2.4 and 5, the phone may need the 5 GHz SSID to be separate.
- SSIDs with spaces in the name do not work. Rename the network or use a different one.
If it will not register
If after 5 minutes the screen still says Registering or shows no extension, something is off. Usually one of three things.
- MAC not on file. If you bought the phone somewhere else and never sent us the MAC, we have nothing to provision. Check the sticker on the back of the phone and email us the MAC.
- Firewall blocking provisioning. Corporate firewalls sometimes block the HTTPS calls the phone makes to our server. A network admin can whitelist.
- PoE power issue. Some older PoE switches do not deliver enough wattage. Try a different port or a PoE injector.
See the phone-not-registering troubleshooting guide for deeper fixes. Or just call us.
Factory reset
If a phone is acting up and you want to start clean, factory reset clears it and re-pulls the config.
On an Edge E-series: power cycle, then when you see the Poly logo, hold the * and # keys together until a menu appears. Choose Factory Default. The phone wipes and then re-provisions.
On a VVX 250: same approach but the key combo is 1 + 3 + 5 held together during boot.
After a factory reset, give it a full 5 minutes to re-download the config before troubleshooting further.