Unlike desk phones where we only support Poly, headsets are open. Almost any decent headset works with Webex on a computer or a Poly desk phone over Bluetooth.
Here are the ones we recommend, by use case.
Wired desk
For someone who sits at the same desk all day and takes a lot of calls: a wired USB headset. Plug it into the computer, use it with Webex.
The Yealink UH34 is a good budget pick. The Yealink UH38 is the Bluetooth-plus-USB version if you want occasional wireless. Both have in-app call controls supported by Webex on Windows: press the answer button on the headset, the Webex call answers.
If you already have a Jabra, Logitech, or Plantronics USB headset, it works. You just may not get the in-app controls.
Bluetooth mobile
For someone who moves around (sales, field staff, anyone on the Webex mobile app a lot): a good Bluetooth earbud or headset. Apple AirPods work fine. So do Sony and Bose.
If you want something designed for office calls specifically, the Poly Voyager 5200 is still the standard. Single ear, strong mic with noise reduction, all-day battery.
Bone conduction
Bone-conduction headsets sit on your cheekbones instead of in your ears. You hear the call through vibration, and your ears stay open to the room. For people who take calls all day and cannot block out their surroundings (front desk, active kids at home, warehouse environments), they are a quiet revelation.
The Shokz OpenComm2 is the one to get. Designed for calls, boom mic, Bluetooth, in-app controls supported by Webex on Windows.
Quick picks
| If you... | Get the |
|---|---|
| Sit at a desk, cheap | Yealink UH34 |
| Sit at a desk, nicer | Yealink UH38 (Bluetooth + USB) |
| Walk around with a phone | Poly Voyager 5200 |
| Need ears open to the room | Shokz OpenComm2 |
In-app controls
"In-app controls" means the physical buttons on the headset (answer, mute, hang up) are wired through to Webex. You press mute on the headset, the call actually mutes in Webex.
Webex on Windows supports this natively for Yealink and Shokz. Most other brands work but may need extra driver software. On Mac, behavior varies by brand. Test before buying 20 of anything.
Where to buy
Headsets you buy yourself. We do not resell them. Amazon, B&H, any office reseller.
If you want us to check compatibility before you order, send the model number. We will tell you if we have seen it in the field and whether in-app controls are known to work.