Every call feature that used to live on a desk phone now lives in Webex. Transfer, park, pickup, three-way conference, mute, hold. The buttons are all on the active call screen once a call is in progress.
This article covers the calling actions you will use most.
Dial a number
Click the dial pad icon in the left sidebar. Type the number or paste it in. For a 4-digit extension, just type the extension. For an outside number, type the 10-digit number. No need to dial 9 or 1.
The call history sits in the same panel. Click any past entry to redial.
Transfer a call
Two kinds of transfer. Blind sends the caller straight through. Consultative lets you talk to the destination first, then hand off.
- While on the call, click Transfer.
- Pick blind or consultative.
- Type the extension or number.
- On consultative, wait for the person to pick up, then click Complete Transfer.
Blind transfers are faster. Consultative is better when you want to make sure someone is actually there.
Park a call
Parking holds a call in a shared spot that anyone in the office can pick up. Useful when you need to tell someone across the room to grab a call.
On the active call, click the three dots and choose Park. Webex tells you the park extension. Announce it over paging or call out. Anyone on the system can dial that extension and retrieve the call.
Pickup
Pickup answers a ringing phone somewhere else in your group. If the receptionist is not at her desk and her phone is ringing, you can pick it up from your own extension.
Dial *98 to grab any ringing call in your pickup group. The group is set up during onboarding and matches your company layout.
Conference call
For a quick three-way call, start one call, then click Add on the active call screen. Dial the second person. When they answer, click Merge to join the calls.
For four or more participants, use a Webex meeting instead. The Meetings tab handles the full scheduling and invite flow.
Mute, hold, end
- Mute silences your microphone. The other side still hears hold music if you also hit hold.
- Hold plays hold music to the caller and stops audio in both directions.
- End hangs up. There is no undo.
If you hang up by accident, the caller will get voicemail on the next attempt.
Voicemail
Messages land in the Calls tab under Voicemail. Click any entry to play the audio. Voicemails also forward to your email as an attachment, and transcription comes back in the email body when available.