Adding a new admin login to your Vocatech account is done by support. It takes one short email or phone call. We create the login, send credentials to the new admin, and confirm with you when it is live.
This is on purpose. Letting existing admins create new admins without oversight is how accounts drift into security problems.
What to send
Email office@vocatech.com or call 718.395.1550 with:
- The person's full name.
- Their email address. This becomes their login.
- The role: full admin, restricted recording access, read-only reports, or something custom.
- Any modules to hide if the role is partial access.
Be specific about the role. If you are not sure, read the article on users and permissions. It describes what each role actually sees.
What happens next
We create the login within business hours, usually minutes after your request lands. The new admin receives an email with their sign-in address and a temporary password. They sign in and set a permanent password on first use.
We reply to confirm the login is active. If you do not get the confirmation in a few hours, check back with us.
If the login does not work
Most sign-in problems are one of three things:
- The temporary password was pasted with a trailing space. Retype by hand.
- The email is in spam or quarantine. Check the junk folder.
- The reset token expired (more than 24 hours old). Ask support to send a fresh one.
If none of those apply, call 718.395.1550 and we will troubleshoot with the new admin on the line.