Recordings live inside the call journey. Open a call that was recorded and the audio player is right there, along with the AI summary and the full transcription. No separate recordings library to hunt through. No download required for playback.
This article covers how to find a specific recording, how the inline player works, and how long recordings stay available.
Finding a recording
Every recorded call is tied to the call journey, so finding a recording means finding the call. The fastest path is the call log in admin.vocatech.com.
- Open the call log in the reports section
- Filter by date, caller, callee, queue, or extension
- Click the call to open the journey
- The recording appears inline in the journey
You can also reach recordings through the REST API. The API returns a secure playback URL tied to your authentication token.
The inline player
Press play and the recording starts in a standard audio player embedded in the journey. Scrub, pause, and adjust volume. There is no separate window, no download step, no new tab.
The AI summary sits next to the player. Read it first to orient yourself, then jump to the section of the call you care about. Long calls can be navigated by scrubbing with the summary as a map.
Transcription alongside
Under the player is the full transcription. Each line is attributed to the speaker. Searching the transcription is faster than searching the audio.
The transcription and audio are synchronized. Clicking a line in the transcription jumps the player to that moment. Useful for verifying a quote or checking the exact phrasing of a statement.
Retention
Every recording is kept for at least one year. That is the default for every Vocatech account. No fine print that drops retention to 30 days on a lower tier. No bill shock when you try to access a six-month-old call.
If you need longer retention for compliance, legal hold, or industry requirements, contact support. We extend retention by customer or by extension. Multi-year retention is common for healthcare and financial-services customers.
Short calls
Extremely short calls, under about 6 seconds, generally do not generate recordings. This is by design. A call that rings once and hangs up is not audio worth capturing, and recording the ring tone would waste storage.
If a longer call is missing a recording, that is not expected behavior. Report it through support and we will investigate. The recording pipeline has monitoring in place, but individual calls can fall through for unusual reasons.