MCP is the Model Context Protocol. It is the standard that lets AI assistants like Claude, ChatGPT, and Copilot read from live data sources and take real actions on your behalf.
Vocatech runs an MCP endpoint that exposes your call history, transcripts, summaries, and message data. Point a compatible agent at it and you can ask natural-language questions about what happened on the phones today.
What MCP is for
Instead of writing custom code to hit the REST API, MCP lets an AI agent discover what data is available and query it in a conversation. You ask. The agent figures out which call to look up, pulls the transcript, and answers.
Questions that take you ten minutes in the portal take seconds in an MCP conversation. Who called from area code 312 this week. How many calls to the billing line ended in a negative sentiment. Summarize every call with the Ramirez account this month.
The endpoint
Our MCP endpoint is part of the portal public MCP service. It speaks standard MCP, so any agent that supports MCP can connect. No client library. No SDK.
Authentication uses the same bearer token you already use for the REST API. The token from the admin portal works everywhere.
Compatible agents
Anything that speaks MCP works. The agents we see customers use most often:
- Claude. Anthropic's Claude desktop app and Claude Code both support MCP out of the box.
- ChatGPT. With MCP connectors enabled, Vocatech data becomes available in conversations.
- Copilot. Microsoft's agents can consume MCP sources through their connector framework.
- Custom agents. Anything built on the MCP spec works, including in-house agents your team writes.
What you can ask
Anything your team already asks the Reports portal can be asked in natural language. The agent will pull the right data and summarize it.
A few examples. Ask what the top three reasons customers called support this week were. Ask for a summary of every call with a specific phone number this month. Ask which users had the most missed calls yesterday. Ask what sentiment trends looked like last quarter.
The agent has access to metadata, AI summaries, full transcripts, and sentiment scores. It does not have access to raw audio files.
Getting help
MCP is a young protocol and the ecosystem is moving fast. If you want to wire Vocatech into an agent and are not sure where to start, call 718.395.1550 or email support. We walk customers through MCP setups regularly and can point you at the right starting config for the agent you are using.