The short answer
https://mcp.vocatech.comMCP, the Model Context Protocol, is the standard that lets an AI assistant read live data and take actions. Vocatech runs an MCP endpoint over your call and message data, so instead of writing code against the REST API you point an assistant at it and ask questions in plain English.
Connecting
In the assistant's settings, add a remote MCP server at https://mcp.vocatech.com and give it your API key as the bearer token. The key is generated on your company's Integrations page in the portal; see REST API basics. The assistant then discovers what it can look up on its own. Nothing to install and no client library.
What you can ask
Anything the Reports page can answer. Who called from a given area code this week. How many calls to the billing line ended badly. A summary of every call with one customer this month. Which people had the most missed calls yesterday. The assistant picks the right call, pulls the summary or the transcript, and answers. It has the metadata, the summaries, the transcripts and the sentiment; it does not have the audio files.
Compatible assistants
- Claude. The desktop app and Claude Code both support remote MCP servers.
- ChatGPT, with connectors enabled.
- Copilot, through its connector framework.
- Custom agents built on the MCP specification.
Getting help
MCP is a young protocol and the assistants change how they connect from month to month. If you want to wire Vocatech into one and are not sure where to start, call 718.395.1550 or email support with the assistant you use, and we point you at the right starting configuration.