The Vocatech invoice is short on purpose. Most phone bills are a wall of abbreviations, line items, and fees you never agreed to. Ours is not.
If you have an 8-seat account, the invoice is about three lines long.
The extension line
The main line on every invoice is $29.95 per extension. Every seat. Every month. The line reads something like "Extensions x 8" and shows the total.
This price includes the full platform. Webex, admin portal, Reports with AI, call recording capability, business messaging on the main number, API access, webhooks, everything. There are no feature tiers.
Optional add-ons
A short list of services are priced separately because not everyone uses them.
- User DID messaging. $4.95 per month. Turns on SMS and WhatsApp on a user's direct number.
- Extra numbers. $4.95 per month for a number that routes into an auto attendant, hunt group, or call center. $24.90 for a number with incoming plus shared outgoing caller ID.
- Virtual fax line. $14.95 per month per line.
- Paging or doorbell service. $14.95 per month per dedicated number.
These appear as their own lines if you use them. If you do not use them, they do not appear.
Taxes
Telecom taxes are included in the $29.95 price. You are not billed separately for federal excise tax, state telecom tax, or USF. All of that is already baked in.
The one exception is New York sales tax. NY-based customers see a sales tax line because NY applies general sales tax to telecom services. Every other state pays the flat price.
What is missing
The rest of the VoIP industry loads invoices with regulatory recovery fees, administrative fees, 911 surcharges, e-rate contributions, and compliance line items. The markup can be 20 to 30 percent on top of the advertised price.
Vocatech charges none of those. No regulatory surcharge. No 911 fee. No compliance recovery. The price you were quoted is the price you pay.
Why it is short
Short invoices are a design choice. We sell one product at one price. Everything else is optional and clearly labeled. If you want to audit your bill in 30 seconds, you can.
If your invoice ever looks longer than you expected, it is because something changed. A seat was added. A DID picked up messaging. A fax line turned on. Call us and we will walk through it line by line.
Mid-month changes
When you add or remove a seat between invoices, the next bill shows a prorated line for the partial month alongside the full month ahead. The math is always visible. Nothing happens in the background.
Getting help
Billing questions go to billing@vocatech.com. For anything urgent, call 718.395.1550. Real humans. No call center.