# Vocatech

## About
Vocatech is a business phone service (VoIP) for small and micro businesses. Founded in 2008 in Brooklyn, NY by Yitzchok Klein. Over 1,000 businesses, 22.5 million calls processed, 99.9% uptime, 97% retention, a 5.0 rating on Google. Customers are primarily in the New York and New Jersey metro area and across the United States. One small team. A real person picks up.

## What makes Vocatech different
A carrier-grade calling platform underneath, and Vocatech's own software on top: its own call-recording server, a transcript and summary on every recorded call, the Callpop desktop app, an AI agent that answers when nobody can, the Reports dashboard, Textdock for SMS and WhatsApp inside Webex, the admin portal, and a public API with webhooks. Flat price. No contracts. Every feature in every seat. A real person on the phone, in English and Yiddish.

## Product
All-inclusive hosted business phone service at $29.95 per seat per month. Month to month, no contracts. Free number porting. Vocatech does not offer a trial: a real person shows the system on the customer's own calls and sets the account up the way they want. Every feature included, no tiers. Each seat is billed as two lines, Voice Line Service $9.95 and Collaboration Suite $20.00, which always total $29.95. Details: vocatech.com/policies/tax-methodology. No recovery fees or surcharges; the only separate line is sales tax where the state requires it.

## The eight parts of the platform, each with its own page
- Apps: Cisco Webex for everyone on your team. The Webex app with Vocatech's calling inside it: calling, messaging and meetings on Windows, macOS, Linux, iOS and Android. Meetings run 40 minutes on the package every seat starts with; a longer package is yours on request at no charge. Poly and Yealink desk phones ring on the same line.
- Callpop: know who is calling before you pick up. A Windows desktop popup with the caller, their last 90 days of calls and texts with the business, and up to five one-click links into the record in the business's own systems. When the AI Agent hands a call to a person, its note opens in the popup.
- AI Agent: picks up when the team cannot, hands off when they can. An AI agent on its own extension: recognizes the caller from the company's contacts or its own list, reads the caller's recent calls and texts before the greeting, answers from the company's own instructions and questions and answers, transfers to a person or department (hand off, or ask the person first; when everyone is busy, a message, or the person asked on their Callpop screen while the caller holds), takes messages by email, text or a post into the company's own system, looks up orders, appointments, accounts and deliveries in the company's own systems through their API and reads the answer back on the call, carries jobs of seven kinds (take messages, answer questions, order status, appointments, take orders item by item, service request, anything else the business describes) with starting jobs for an appointment, a pledge, a maintenance request, an after-hours care call and a claim, takes a card on the call in the business's own payment system or texts its pay link (nothing goes through Vocatech, no card by text), places outgoing calls, answers texts and WhatsApp on the numbers the business chooses and steps back when a person replies, and logs every call with a transcript in Reports. Two voices, male and female. English, understands Yiddish. Outside business hours it takes messages and transfers only to the lines marked for after hours. $9.95 per month per line (one call at a time, two lines minimum) plus $0.20 per minute while the AI is on the line; it rides an account with at least one seat. https://vocatech.com/ai-agent
- Textdock: SMS and WhatsApp, inside Webex. Part of Vocatech phone service, on a Vocatech number, not sold on its own. One business number shared by the team; every conversation is a Webex space. The same conversations in the portal's Messaging inbox or by email. Group texts, an automatic reply on a schedule, and mass texting when Vocatech switches it on.
- Reports: every call logged, searchable, summarized. Live dashboard, the full journey of every call, recordings, a transcript and summary on every recorded call, unreturned missed calls, scheduled email reports, and Ask AI (beta) for plain questions about the business's own calls.
- Portal: the control room for your phone system. Extensions, auto attendants, hunt groups, call centers, schedules and holidays, phones, numbers, messaging, billing. A saved change is live in seconds.
- Integrations: custom integrations, not an app store. Vocatech connects to what the customer runs when it has a standard API; the customer's own developer or a no-code tool (Zapier, Make, n8n) uses the same public API, webhooks and built-in helpers (contact directory, email import, Callpop record links). Included in every seat.
- Faxing (add-on): a fax number that works by email. Faxes arrive as PDFs by email; send from email, the portal or the API; keep the existing fax number. $14.95 per month per line, up to 1,000 pages a month per line. https://vocatech.com/faxing

## Key features
- Call recording included on every seat, switched on per extension or company-wide, both sides recorded, recordings kept for at least one year
- A transcript and a written summary of every recorded call, most within minutes; Yiddish calls transcribed with an English version underneath; every call scored 1 to 10
- Voicemail delivered to email as an audio file; the transcript is read in Reports when transcription is on
- Unlimited auto attendants, hunt groups and call centers, with pre-alert announcements, selective forwarding, schedules and holiday schedules
- Greetings typed and read by a voice in English or Spanish, or recorded in any language, Yiddish included
- Unlimited calling in the US and Canada; international calling at $0.06 per minute to every destination, switched on when you ask
- Business SMS, MMS and WhatsApp on the business number; 10DLC registration filed by Vocatech; receiving works from day one and sending opens when the registry approves
- Office Anywhere: an extension rings the user's cell over the regular cellular network
- Missed-call email within seconds of any unanswered call; company-wide blocked numbers; anonymous call rejection
- Public REST API at api.vocatech.com/v1 with Bearer authentication: calls with full journeys, text and WhatsApp history and sending texts, faxes, media, contacts, caller lookups, AI agent calls, webhooks, support tickets, knowledge answers
- Eleven HMAC-SHA256 signed webhook events (call.started, call.answered, call.ended, call.transcription, message.sent, message.received, message.status_updated, fax.sent, fax.received, fax.delivered, fax.failed)
- A developer guide written for people and for AI tools, every page also as plain Markdown, and an OpenAPI file with every route
- HIPAA: a Business Associate Agreement accepted electronically in the portal at no cost; no HIPAA tier; the platform is configurable for HIPAA compliance
- STIR/SHAKEN attestation A on every outgoing call
- Desk phones optional: Poly Edge E220 ($149), Poly Edge E350 ($199), Poly Rove cordless ($295), Yealink T4xU desk phones and the W70B cordless set, all provisioned by Vocatech and shipped configured; no on-site wiring

## Pricing
$29.95 per seat per month, flat. Every feature included. No tiers, no volume discounts, no contracts.
$29.95 per seat is the price on the invoice. How the invoice is laid out: vocatech.com/help/portal/understanding-invoice. Tax basis: vocatech.com/policies/tax-methodology.
Optional add-ons: additional phone numbers $4.95 per month each, virtual fax line $14.95 per month (1,000 pages a month per line), paging or intercom $14.95 per month.
AI Agent: $9.95 per month per line (a line is one call at a time; two lines minimum) plus $0.20 per minute while the AI is on the line, counted by the second. No charge for a call it did not answer. It rides an account with at least one seat.
Number rules: the company's main number is included; a user's own direct number is included and texts; any other number is $4.95 per month; a toll-free number is $2.00 per month plus $0.04 per inbound minute.
Metered usage, billed only when it happens: toll-free inbound minutes $0.04 per minute, international calling $0.06 per minute, directory assistance $1.50 per call, metered messaging $0.02 per outgoing message (the general API key includes 20 messages a minute and 200 a day at no charge).
Free port-in. No port-out or early-termination fees. No trial: a real person shows the system on the customer's own calls.

## Who it is for
Small and micro businesses, typically up to about 50 extensions, owner-led, wanting one integrated system with predictable pricing and a person to call. Not a fit for large enterprises with complex multi-site requirements, or for buyers focused only on the lowest headline price.

## Industries served
Home care agencies, medical, dental and therapy practices (ABA among them), stores, restaurants and wholesalers, property managers and landlords, schools and community organizations, contractors and home service companies, accounting, tax and bookkeeping firms and lenders, and insurance agencies, each with its own page (listed under Key pages). Also travel agencies, car dealers and repair shops, movers and shipping, event halls and caterers, staffing and cleaning companies, and agencies and studios, on the same service.

## Geographic service
Headquarters at 5314 18th Avenue, Brooklyn, NY 11204, in Borough Park, the one office. There is no other office and no technician in any town; every account is set up and supported from Brooklyn, and nothing needs a visit. Customers primarily in Brooklyn (Borough Park, Williamsburg, Flatbush and Midwood), Queens, New York City, the Five Towns, Monsey, Spring Valley, Suffern, Pomona, Kiryas Joel and Monroe NY, Lakewood, Jackson, Howell, Toms River, Passaic and Linden NJ, and across the United States. Each town page names the neighborhoods and nearby towns it covers (listed under Key pages). Vocatech is a cloud provider: phones arrive configured and there is no on-site wiring or installation.

## Contact
Phone, text and WhatsApp: 718.395.1550
Email: office@vocatech.com
Hours: Monday to Thursday 9 AM to 5 PM ET, Friday 9 AM to 12 PM ET. Support in English and Yiddish. Email is usually answered within the hour.
Website: https://vocatech.com
API docs: https://vocatech.com/developers/reference
LinkedIn: https://linkedin.com/company/vocatech and https://linkedin.com/in/yitzchokklein

## Key pages
- Homepage: https://vocatech.com
- Pricing: https://vocatech.com/pricing
- Platform: https://vocatech.com/platform
- Reports: https://vocatech.com/reports
- Callpop: https://vocatech.com/callpop
- Textdock: https://vocatech.com/textdock
- Apps: https://vocatech.com/apps
- Portal: https://vocatech.com/portal
- Integrations: https://vocatech.com/integrations
- AI Agent: https://vocatech.com/ai-agent
- Faxing: https://vocatech.com/faxing
- Solutions by industry (one service, a page for each trade): https://vocatech.com/solutions
  - Phone service for home care agencies, with the aide or the client known before hello, every call recorded and summarized, and texts on the agency number: https://vocatech.com/solutions/home-care
  - Phone service for medical, dental and therapy practices, with the patient known before hello, a HIPAA Business Associate Agreement in the portal, and after-hours calls handed on: https://vocatech.com/solutions/healthcare
  - Phone service for stores, restaurants, food markets and wholesalers, with orders taken with the customer on screen, texts on the store number, and every location on one system: https://vocatech.com/solutions/retail
  - Phone service for property managers and landlords, with a number for every building, the tenant known before hello, and repair requests taken at any hour: https://vocatech.com/solutions/real-estate
  - Phone service for schools and community organizations, with one number for every office, paging and the door on one system, texts to parents, and a pledge line: https://vocatech.com/solutions/community
  - Phone service for contractors, trades and home service companies, with the office line on the cell, missed calls kept on a list, and emergency calls taken at any hour: https://vocatech.com/solutions/contractors
  - Phone service for accounting, tax and bookkeeping firms and lenders, with the client file before hello, every call on record, and seats added for the season: https://vocatech.com/solutions/accounting
  - Phone service for insurance agencies and brokers, with the policy on screen before hello, every client call recorded and summarized, and claims taken at any hour: https://vocatech.com/solutions/insurance
- Locations (one office, in Borough Park, Brooklyn, serving every town below): https://vocatech.com/locations
  - Business phone service in Brooklyn, NY, with Borough Park, Williamsburg, Greenpoint, Bushwick, Bedford-Stuyvesant, Clinton Hill, Flatbush, Midwood, Crown Heights, Kensington, Bensonhurst, Sunset Park and Sheepshead Bay: https://vocatech.com/locations/brooklyn
  - Business phone service in Queens, NY, with Kew Gardens Hills, Kew Gardens, Forest Hills, Rego Park, Fresh Meadows, Flushing, Far Rockaway and Long Island City: https://vocatech.com/locations/queens-ny
  - Business phone service in the Five Towns, NY, with Cedarhurst, Lawrence, Woodmere, Hewlett and Inwood: https://vocatech.com/locations/five-towns
  - Business phone service in New York City, with Midtown Manhattan, the Garment District, the Bronx and Staten Island: https://vocatech.com/locations/new-york-city
  - Business phone service in Monsey, NY, with Airmont, Wesley Hills, Pomona, Chestnut Ridge, Kaser and New Square: https://vocatech.com/locations/monsey-ny
  - Business phone service in Spring Valley, NY, with New Square, Hillcrest, Nanuet and Chestnut Ridge: https://vocatech.com/locations/spring-valley-ny
  - Business phone service in Suffern, NY, with Airmont, Hillburn, Sloatsburg, Montebello, Viola and Mahwah: https://vocatech.com/locations/suffern-ny
  - Business phone service in Pomona, NY, with Mount Ivy, New Hempstead and the county campus on Sanatorium Road: https://vocatech.com/locations/pomona-ny
  - Business phone service in Kiryas Joel, NY, with the Town of Palm Tree, Woodbury and Harriman: https://vocatech.com/locations/kiryas-joel
  - Business phone service in Monroe, NY, with Harriman, Woodbury, Central Valley, Highland Mills and Chester: https://vocatech.com/locations/monroe-ny
  - Business phone service in Lakewood, NJ, with the Industrial Park, Howell and Brick: https://vocatech.com/locations/lakewood-nj
  - Business phone service in Jackson, NJ, with Howell, Freehold and Manalapan: https://vocatech.com/locations/jackson-nj
  - Business phone service in Howell, NJ, with Farmingdale and Freehold: https://vocatech.com/locations/howell-nj
  - Business phone service in Toms River, NJ, with Brick and Manchester: https://vocatech.com/locations/toms-river-nj
  - Business phone service in Passaic, NJ, with Passaic Park, Clifton, Garfield and Wallington: https://vocatech.com/locations/passaic-nj
  - Business phone service in Linden, NJ, with Elizabeth, Roselle, Rahway and Union: https://vocatech.com/locations/linden-nj
- Compare: https://vocatech.com/compare
- About: https://vocatech.com/about
- Contact: https://vocatech.com/contact
- Blog: https://vocatech.com/blog
- What's new: https://vocatech.com/updates
- Help center: https://vocatech.com/help (every article as data: https://vocatech.com/help/index.json)
- Developers: https://vocatech.com/developers
- Developer guide: https://vocatech.com/developers/guide (the whole guide as Markdown: https://vocatech.com/developers/guide.md)
- Build with your AI: https://vocatech.com/developers/ai
- API reference: https://vocatech.com/developers/reference (the whole reference as Markdown: https://vocatech.com/developers/reference.md; OpenAPI file: https://vocatech.com/developers/openapi.yml)