# Support

| Method | Path | What it does |
| --- | --- | --- |
| POST | `/v1/support/tickets` | Open a ticket, or add to one by `reference` |

| Field | Meaning |
| --- | --- |
| `message` | Required. Up to 4,000 characters. |
| `subject` | Optional. One line, up to 120 characters. |
| `contact_name`, `contact_phone`, `contact_email` | Who to get back to. A nested `contact` object with `name`, `phone` and `email` works too. |
| `contact_company`, `contact_company_phone` | The business the person is calling about and its main number, as they gave them (`company` and `company_phone` in the `contact` object). Support finds the account on the business number first. A business number that is not a 10-digit US number is left out. |
| `reply_by` | `call`, `text` or `email` |
| `caller_id` | The number the person called from, when it is not `contact_phone`. Anything that is not a 10-digit US number (an extension, a withheld number) is left out and the ticket still opens. |
| `reference` | Your id: letters, digits, `.` `_` `:` and `-`, up to 80. The same one within 7 days adds to its ticket. |
| `source` | The system that sent it, up to 80 characters |

`201` opened, `200` added to an open ticket, `409` busy (wait for `Retry-After: 60`), `422` a field is wrong, `502` or `503` the desk cannot take it right now.

[Support in the API reference](https://vocatech.com/developers/reference/support)