Text customers.
From Webex itself.
A regular Webex space per customer. Your team messages the way they already message each other, and every message goes out as SMS or WhatsApp. No new app. No new inbox. No personal cell numbers.
One small panel. One click. The space opens.
You only need the Textdock panel to do two things. Start a new customer thread, or find an old one. After that, you are just typing in Webex like normal.
Customer chat with the tools of internal team chat.
Webex is already a full group-chat tool. Threads, mentions, files, search, reactions, read receipts. Textdock does not rebuild any of that. The customer thread just sits next to your team channels, using the same chat software.
A real Webex space per customer
Not a reinvented inbox. Webex spaces with members, files, threads, mentions, search. Exactly the tool your team already uses internally.
SMS or WhatsApp, same space
If a customer prefers WhatsApp, the same space handles it. The team does not pick the channel. The customer does.
One place for notifications
Webex handles the ping. Same inbox your team watches all day for internal messages. No second app to monitor.
Naming that sticks
Label every number. Main, Sales, Billing, Support. Labels follow into the Webex space header and into Reports.
Not on Webex? Use email instead.
Same platform, different front-end. Inbound texts land in any inbox you pick. You reply from your email client, and the reply goes out as SMS. No Webex needed on the receiving side.
Name your numbers. Set your hours. Let us handle 10DLC.
Textdock admin lives inside the Vocatech Portal. Label every messaging-enabled number, set after-hours auto-response language, and watch 10DLC brand and campaign approvals in real time. Brand registration, campaign registration, and throughput assignment are on us. You never fill out the Bandwidth paperwork.
One service. Six products. Every feature your team expects.
Everything on this page is part of the same Vocatech service. Nothing on it is an upgrade tier. Nothing on it is a premium add-on.
Stop missing messages.
Personal cells, scattered inboxes, and tickets-that-never-close end here. Textdock puts every customer thread in a Webex space your team already watches.